IT SPECIALIST (CUSTOMER SUPPORT)

Key Responsibilities: As an IT Specialist (CUSTSPT), GS-2210-11, you will address problems; installs, configures, troubleshoots, and provide maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support). Provide support and guidance on installing and operating personal computers, peripheral equipment, and associated software. Receive requests for resolution of hardware or software problems that may require in-depth research. Update hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software. Perform other duties as assigned. Requirements & Education At the GS-11 level, a Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree. Which agency is hiring for this position? This position is with Army National Guard Units, Department of the Army. What is the salary for this position? The posted pay range is $76190 – $99053/yr. What security clearance is required? This position requires a Secret security clearance. What is the application deadline? Applications close on 2026-11-18. Who is eligible to apply? This position is open under the 'Fed Competitive' hiring path.