Tourism Information Counselor 2 WAE

Job Description: Professional work responsibilities include providing basic safety and interpretive services in the galleries and throughout the museum. The incumbent may also serve as the initial point of contact for all visitors and groups to the Louisiana State Museum. The incumbent will need to maintain knowledge of and fluency in all LSM programs and exhibits, be able to adapt to changes in schedule and job requirements, and assist the programming and education staff to implement educational programs, school tours, and special events as efficiently as possible. The Louisiana State Museum's collections and educational programs stimulate awareness and appreciation of our state's rich and diverse history and culture.

Minimum Qualifications: One year of experience in tourism information, public relations, customer service, or teaching. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will substitute for one year of the required experience. Job Duties and Other Information

Job Duties: Monitor galleries internally to assure safety of museum artifacts, buildings, and guests. Monitor and alert designated museum administrator in the event of crisis or disturbance. Monitor and maintain the flow of visitors and assist visitors with questions. Ensure that all museum rules are followed. Provides information to LSM guests on LSM programming, properties, and other regional attractions. Distributes brochures, maps, and other LSM printed materials. Answer visitor questions pertaining to museum exhibits, the state, history, and culture. Refers museum guests interested in additional LSM information to the appropriate museum personnel. Use computer based Point of Sale ticketing system and group reservations database. Receive cash, checks, and other forms of payments for museum admission. Explain museum discounts. Verifies total sales and balance the cash drawer at the end of the day. Documents and explains and overages or shortages. Maintain working knowledge to operate various office machines, such as copiers, calculators, and credit card machines. Assist in the training of new Tourism Information Counselor staff. Upon completion of proper training, may assist curatorial staff with cleaning of exhibits and artifacts on display. May assist with museum programming, tours, and events in visitor services or building monitoring capacity. Performs other duties as required. Position-Specific Details:

Location: This position is based in New Orleans, LA.Appointment Type: This position will be filled as a part-time Classified WAE, limited to 1,245 working hours in a 12-month period. Starting Hourly Pay varies, depending on experience.

Work Schedule: This is a part-time position that reports in-office. This position may be required to work evenings, weekends, and/or holidays.

Compensation: Compensation offered will be dependent on level of experience and/or certification, so please be sure to include all education and work experience for consideration.

Benefits: Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program: Insurance Coverage More information can be found at https://info.groupbenefits.org/Parental Leave Up to six weeks paid parental leave More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspxHolidays and Leave State employees receive the following paid holidays each year: New Year's DayMartin Luther King, Jr. Day, Mardi Gras, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day and Christmas Day. Additional holidays may be proclaimed by the Governor State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase. Retirement State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):Louisiana State Employees Retirement System (www.lasersonline.org)Teacher's Retirement System of Louisiana (www.trsl.org)Louisiana School Employees Retirement System (www.lsers.net), among others