Dental Patient Care Coordinator (Receptionist)

Dental Patient Care Coordinator Healthy Connections is a Federally-Qualified Health Center providing medical, dental, and behavioral health services to communities across Western and Central Arkansas for more than 25 years. Guided by our pillars of Community, Compassion, and Excellence, we focus on access, quality, and patient-centered care. Our dental teams play a critical role in ensuring patients receive timely, coordinated oral healthcare in a welcoming, professional environment. Healthy Connections is seeking a Dental Patient Care Coordinator (PCC) to join the front office team at our Hot Springs Dental Clinic. This role is essential to daily dental operations, serving as the first and last point of contact for patients while supporting efficient clinic flow, accurate documentation, and a positive patient experience. The Dental Patient Care Coordinator is responsible for patient check-in and check-out, appointment scheduling, insurance verification, payment processing, and coordination with dental providers and staff. This is a fast-paced, patient-facing role that requires strong organizational skills, attention to detail, and the ability to manage multiple priorities throughout the day. Complete training is provided, and experience in dental or healthcare front-office settings is strongly preferred. Opportunities for growth are available for individuals who demonstrate reliability, initiative, and strong performance. Patient Relations Serve as the primary point of contact for patients upon arrival and for walk-in traffic. Ensure required documentation is complete and accurate for each visit. Verify and maintain current insurance patients out following visits, collect payments, and schedule follow-up appointments according to patient and provider preferences. Maintain accurate check-out times and communicate patient readiness to providers. Support a positive, professional patient experience at every interaction. Administrative & Front Office Support Optimize schedule flow by checking in patients and entering demographic information promptly and insurance coverage, including Medicaid eligibility, prior to services being rendered. Manage appointment scheduling, demographic verification, prescription refill assistance, and medical record requests as needed. Handle cash, checks, and payment transactions and complete daily reconciliation reports. Maintain adequate front office staffing during peak times to support patient volume and provider schedules. Maintain inventory of front office supplies and ensure a clean, organized reception area. Team Support & Collaboration Participate in meetings, trainings, and in-services provided by the Center. Support Patient-Centered Medical Home (PCMH), Meaningful Use, and other organizational with dental providers, hygienists, and support staff to maintain efficient clinic positive working relationships with other departments and community partners.