Qualifications and SkillsAn associate's degree (A. A.) or equivalent from a two-year college or technical school; or one-year related experience and/or training; or equivalent combination of education and experience. Two or more years of experience in collections, accounts receivable, or related financial role. Strong understanding of collection processes and techniques. Excellent communication and negotiation skills, with the ability to oversee sensitive situations professionally. Ability to act and operate independently with minimal daily direction from manager. Excellent communication and interpersonal skills with a customer service focus. Experience with data processing including business accounting applications. Proficiency with Microsoft Word, Excel, and Outlook required. Experience with accounting software desired. Must have the ability to maintain confidentiality, have strong business acumen, and practice ethical behavior and conduct. Familiarity with credit reporting agencies and collection laws.
