Director of Slots

Director Of SlotsThe Director of Slots owns the strategy, performance, and profitability of the Slot Department at Northern Quest Resort & Casino. Leading through a management team, the Director sets slot product, technology, and floor strategy; owns the department's operating and capital budget; delivers a guest experience consistent with the Kalispel Hospitality promise; and safeguards Tribal assets through full compliance with the Kalispel Tribe of Indians–State of Washington Gaming Compact, NIGC regulations, and Tribal internal controls. Success is measured by slot revenue and margin growth that outpaces the competitive market; budget and capital commitments delivered as forecast; an unblemished regulatory and internal-control record; measurable gains in guest satisfaction and repeat play; and a leadership bench ready for succession.

Ensure slot systems — slot accounting, player tracking, bonusing, and ticket-in/ticket-out — remain available, secure, and accurately integrated with casino systems in partnership with ITEstablish response and recovery standards for slot system outages and machine downtime to protect revenue and guest experience Direct slot floor capital projects and new-game launches, coordinating with Facilities, IT, and Compliance through installation and go-live Compliance, Controls & Asset Protection Ensure full compliance with the Kalispel Tribe of Indians–State of Washington Gaming Compact, NIGC regulations, Minimum Internal Control Standards, and all applicable laws Oversee slot cash-handling and payout controls, including hand-pay and jackpot procedures, W-2G reporting, and Title 31 currency transaction requirements, in coordination with Cage, Count, and Compliance Administer responsible gaming requirements on the slot floor, including self-exclusion support, signage, and team member training Serve as the department's primary contact for the Kalispel Tribal Gaming Agency and external auditors, ensuring findings are resolved promptly Guest Experience & Team Development Champion Kalispel Hospitality by creating an environment that is genuine and intentional in delivering on the promise of exceptional guest service Collaborate with Marketing, Loyalty Marketing, and Player Development on promotions and programs that grow slot revenue and reinvestment return, including high-limit and premium play Monitor guest play patterns and feedback to anticipate needs, drive loyalty, and resolve escalated guest issues Lead a culture of unwavering commitment to team member fulfillment Coach and develop department leadership, strengthening leadership capability and succession readiness Supervisory Responsibilities Directly supervises two to four department leaders, including Slot Operations and Gaming Technology leadership Provides indirect oversight of all slot operations and gaming technician team members through those leaders Holds hiring, disciplinary, and termination authority for the Slot Department in accordance with Tribal and enterprise policy Conducts performance evaluations, establishes performance expectations, and approves staffing and compensation recommendations for direct reports Holds budget authority for the Slot Department, including labor, operating expense, and capital requests within delegated approval limits EducationBachelor's degree in Business, Hospitality, or a related field required; an equivalent combination of education and experience may be considered Master's degree in Business Administration, Hospitality Leadership, or a related field preferred ExperienceSeven (7) years of progressive leadership experience in slot operations within a large-scale casino environment; tribal gaming experience strongly preferred Five (5) or more years of senior-level leadership experience with direct accountability for staffing, compliance, and revenue performance Demonstrated track record in slot analytics, product strategy, vendor negotiation, and budget management

The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made in accordance with applicable law. Frequent sitting for sustained periods while performing computer and administrative work Frequent standing and walking while present on the gaming floor and in operational areas Constant use of hands, wrists, and fingers for keyboarding and other office tasks Frequent talking and hearing in person, by telephone, and in group settings Ability to adjust focus and maintain visual attention for extended periods when working at a computer Occasional lifting and moving of objects up to 25 pounds Work Environment The work environment characteristics described below are representative of those encountered while performing the essential functions of this position. Primarily performed in a professional office environment, with regular presence required in the casino and operational areas Exposure to tobacco smoke, flashing lights, and loud noises common to a casino environment Occasional exposure to moving mechanical parts and airborne particles in slot technical and back-of-house areas Fast-paced, 24-hour gaming environment with frequent interaction with guests, team members, vendors, and regulators