Morning Opener The Morning Opener will be responsible for creating a positive member experience by providing a superior level of customer service to members and guests.
Essential Duties and Responsibilities:
Opening the club on time daily. Arriving at 4:45 a.m. to walk through the club and open at 5:00 a.m. and work until 11:00 a.m. Greeting members, prospective members, and guests, providing exceptional customer service by saying hello and goodbye to each member. Handling all front desk related activities including: Answering phones in an upbeat friendly manner and assisting callers with a variety of questions. Checking in all members into the system. New member sign-up. Taking prospective members on tours. Counting money in register. Learning and understanding our computer operating system. Facilitating needed updates to member's accounts. Responding to member questions and concerns in a timely and professional manner and elevating to Assistant Manager or General Manager as needed. Assisting in maintaining the neatness and cleanliness of the club. Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Functions: Must have reliable transportation to be at Facility Monday-Friday. Ability to work in a group or team setting. Face to face retail customer service experience preferred. The ability to stand/work on your feet. The ability to be energetic and outgoing at all times. The ability to handle weights of up to 50lbs. Maxx Fitness Clubzz is looking for a committed, friendly, upbeat individual to become a part of our fitness team! The job requirements list is not a complete description of responsibilities, but the list reflects the general qualifications, duties and/or responsibilities necessary to perform this position. The Company reserves the right to revise the job description when circumstances are necessary for reasons like, but not limited to, new systems, technical developments, emergencies and/or personnel changes.
