Summary:
Job Summary The Registrar Specimen Collector facilitates the patient flow at a clinic providing services necessary to register and collect patient specimens. Ensures accurate patient intake, insurance verification, financial compliance, and safe efficient laboratory specimen collection and process. Supports positive patient experience while maintaining regulatory and organization compliance.
Minimum Job Requirements:
Work Experience: Three years of experience in phlebotomy or clinical specimen collection, including venipuncture and capillary puncture, with knowledge of specimen processing, labeling, and quality control procedures. Experienced in patient access and registration, including verifying personal and insurance information, scheduling appointments, and maintaining EHR documentation.
License/Registration/Certification: Certified Phlebotomy Technician required.
Education and Training:
High School graduate or equivalent. Completion of an accredited phlebotomy training program and certification as a phlebotomy technician required.
Skills:
Familiar with keyboard and CRT use for data entry and electronic health record (EHR) management. Effective oral and written communication skills for interacting with patients, healthcare providers, and staff. Proficient in venipuncture and capillary collection techniques for safe and accurate specimen collection. Skilled in performing routine, waivered, and moderate complexity laboratory testing procedures following established protocols. Knowledgeable in medical terminology, laboratory testing procedures, quality control standards, and documentation requirements. Comprehensive understanding of patient registration processes, insurance verification, and accurate EHR documentation. Familiarity with laboratory specimen collection, labeling, processing, and referral protocols. Knowledge of hospital and laboratory safety regulations, including HIPAA, Body Substance Isolation, and hazardous materials handling. Excellent organizational and multitasking skills to coordinate patient scheduling, check-in/check-out, specimen collection, and follow-up documentation. Proficiency in operating laboratory equipment, managing specimen collection supplies, and maintaining accurate records in LIS and EHR systems. Ability to maintain patient confidentiality and adhere to hospital, laboratory, and regulatory policies. Capable of assessing patients for appropriate procedures, collecting specimens safely, and ensuring accuracy in labeling and documentation. Skilled in resolving patient inquiries, addressing concerns, and educating patients regarding procedures, financial responsibilities, and insurance coverage. Ability to support smooth operations as a liaison between patients, providers, and departments while promoting a positive patient experience. Adaptable to multiple responsibilities, including traveling to outreach sites and performing other duties as assigned.
