Waterfield Tech is seeking a Director, AI & CX Services to lead and grow one or more professional services delivery practices that design, implement, and modernize customer experience solutions across leading CCaaS platforms and Applied AI capabilities. The Director owns the full P&L for the practices held and is accountable for delivery outcomes, quality, growth, and the people in each practice.
Bringing deep hands-on delivery expertise, the Director sets the delivery approach, standards, and
