Counter Representative - Paint Store

Core Responsibilities: Customer Assistance: Greet walk-in customers, answer phone inquiries, and provide expert advice on paint and stain types, finishes, and application techniques for various projects. Paint Mixing & Tinting: Operate computerized tinting machines to mix paint and stain according to standard or custom formulas. Color Matching: Use spectrophotometers or manual visual comparisons to accurately match paint colors from customer samples. Sales Transactions: Process orders, returns, and exchanges using a Point of Sale (POS) system, ensuring accurate cash and credit handling. Inventory Support: Receive and stock incoming freight, perform cycle counts, and maintain organized, clean product displays. Contractor Support: Assist professional contractors with high-volume orders, technical inquiries, and order tracking.

Education: High School Diploma or GED.

Experience: Previous retail, customer service, or paint/coatings industry experience is preferred.

Technical Skills: Ability to use computers, inventory scanners, and basic mathematical calculations for retail transactions.

Physical Demands: Must be able to stand for long periods and frequently lift or carry items weighing up to 50–60 lbs., such as 5-gallon paint buckets. Visual Acuity: Must have the ability to distinguish between colors for precise color matching. Driving: A valid driver's license and clean driving record are required for occasional customer deliveries.

Key Skills: Strong verbal communication and interpersonal skills. Attention to detail for accurate order fulfillment and color matching. Ability to prioritize tasks in a fast-paced environment while maintaining professionalism.