Public Safety Dispatcher - BCSOUnder general direction, operates telecommunication equipment such as a 800MHz Trunked Radio System, VHF Conventional Radio System, Computer Aided Dispatch (CAD) System, Criminal Integrated Justice System (CIJS), Records Management System (RMS), Computer Telephony 9-1-1 and Mapping System, hearing impaired teletype and digital logging recorder
Duties and Responsibilities:- Answers emergency and non-emergency calls from the general public and routes calls to other public safety agency dispatchers as needed
- Enters call subject matter into computer and prioritizes calls for service
- Assigns call requests as a single service (law enforcement or fire/EMS) dispatcher over a two-way radio to law enforcement responders or fire/EMS responders in vicinity to investigate incident or provide assistance
- Responds to requests for information regarding CAD incident numbers, case numbers, arrival times, citizen addresses and other Public Safety Communications information
- Researches law enforcement databases to verify information on individuals, such as driver's license validity, existence of protective orders, missing person stolen/recovered vehicle, warrants, vehicle registration and criminal history
- Maintains public safety responder location and enroute status logs
- Assists training new employees in procedures for dispatching, radio communications, notification of proper personnel, operation of telecommunication equipment, documentation of calls and other related procedures
- Performs related duties as required
Minimum Qualifications:- Graduation from High School or a General Education Development (GED) certificate
- Skill in operating telecommunication equipment; skill in determining type and seriousness of calls
- Skill to type 40 wpm with no more than 7 errors; Requires recent typing test administered by Workforce Solutions Alamo Career Centers
Ability to remain calm in emergency situations; ability to pay attention to detail, cooperate with others, maintain composure, control anger, and avoid aggressive behavior, even in very difficult situations; ability to communicate effectively with diverse groups of individuals utilizing tact and diplomacy; ability to establish and maintain effective working relationships with high energy callers, other public safety agency dispatchers, co-workers, County employees and the general public
Must have a TCOLE Telecommunicator License or successfully pass the TCOLE Telecommunicator Licensing Exam within one (1) year from employment date
Must pass a psychological and physical exam including a drug screening Must possess a valid driver's license
Must secure and maintain a favorable background investigation by the Bexar County Sheriff's OfficeMust obtain Texas Law Enforcement Telecommunications System (TLETS) Certification within one (1) year of employment
Must secure and maintain access to TLETSMay work more than 40 hours during the workweek
May be required to be on-call 24-hours a day
Must work weekends, holidays and perform shift work
Working Conditions and Physical Demands:
Constantly working in indoor conditions; high call volume, fast paced and stressful call center environment
Occasionally moves items weighing up to 10-15 pounds
Occasionally moves about the office
Frequently communicates with others; must be able to exchange accurate information
Constantly operates a computer and other office productivity machinery
Positions self to perform essential functions
Must be able to remain in a stationary position
Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee's spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance.
Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.
We are committed to providing equal opportunity for protected veterans and individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
