Manager of Housing and Health Integration

Staff Supervision and Team Management: Provides individual supervision to assigned staff on a regular basis, including case review, goal-setting, coaching, and professional development. Facilitates team meetings and case conferences to coordinate service delivery across program caseloads. Monitors staff performance against program objectives and productivity standards, and addresses gaps in a timely and supportive manner. Ensures completion of all required participant contacts, assessments, and reassessments within required timeframes. Ensures completion of the training required by the agency and funders. Supports onboarding of new staff, ensuring familiarity with CBC protocols, documentation workflows, and linkage to care expectations.

Program Oversight and Service Delivery: Ensures a low-barrier, trauma-informed, and participant-centered environment is maintained at all times. Ensures the health team is visible and accessible to participants during program operating hours, reinforcing the program's No Wrong Door approach, including direct engagement with participants. Oversees daily service delivery including health screenings, enabling services, benefits navigation, referrals, and linkage to care. Supports the team in maintaining accurate and timely documentation in both Athena Practice and CaseWorthy. Reviews and approves case notes, goal plans, and service documentation prior to reporting periods. Addresses participant concerns, behavioral incidents, and service access issues as they arise, escalating to the Program Manager as needed. As a licensed clinician, provide direct individual behavioral health support to Drop-In participants, including brief interventions and crisis stabilization while external referrals are pending.

Compliance and Reporting: Ensures program activities and documentation meet funder contract requirements and program standards. Monitors compliance with AFC lease submission requirements, ensuring 90% of leases are submitted without deficiency and revised leases are resubmitted within 3 business days. Ensures 95% of assigned leases are maintained without lapse throughout the contract period. Oversees timely entry of all participant data into CaseWorthy and Athena Practice, including assessments, case notes, referrals, and lab results for people living with HIV/AIDS.Tracks housing stability outcomes including 12-month and 24-month retention benchmarks and reports findings to the Program Manager. Supports the Program Manager in preparing for AFC oversight visits, data audits, and program evaluation activities. Ensures compliance with HIPAA and the Illinois AIDS Confidentiality Act across all program documentation and communication. Prepares and submits required program reports accurately and on time.

General Responsibilities: Participates in progressive discipline processes and performance improvement plans in collaboration with the Program leadership and HR.Represents the CBC division in internal and external meetings as assigned. Completes other duties assigned by the Program Associate Director.

Education and Licensure: Master's degree required in Social Work, Counseling, Psychology, or a related clinical field (e.g., MSW, MA/MS in Counseling, or equivalent).Active, unrestricted independent clinical license in Illinois required (LCSW, LCPC, or equivalent).

Experience: Minimum 3 years of experience in case management, care coordination, or social services. At least 1 year in a supervisory or lead capacity. Experience working with people experiencing homelessness, chronic homelessness, and/or serious mental illness strongly preferred. Experience with HUD-funded supportive housing programs and/or HIV/AIDS services preferred.

Knowledge, Skills & Abilities: Strong understanding of trauma-informed care, harm reduction, and low-barrier service models. Proficiency with electronic health records (EHR) and case management systems (CaseWorthy, Athena Practice, HMIS).Excellent clinical, communication, and interpersonal skills; able to build trust with diverse, high-need populations. Demonstrated ability to manage multiple priorities, meet deadlines, and maintain accurate documentation under pressure. Commitment to equity, cultural humility, and person-centered care.

Working Conditions: Full-time, on-site position at the New Hope Drop-In Center (4730 N. Winthrop Ave, Chicago, IL).Regular evening or weekend work may be required based on program needs. Occasional travel to off-site meetings, trainings, or partner locations within Chicago. Work environment may include exposure to individuals in crisis or experiencing acute behavioral health symptoms; ability to de-escalate and respond appropriately is essential.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequently required to sit, stand and walk.

Work Environment: The work environment characteristics described here are representative of those encountered while performing essential functions at the shelters. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. The noise level in the work environment is usually moderate. While performing the duties of this position, the employee may frequently be exposed to air- and/or blood-borne pathogens. While performing the duties of this position, the employee may be required to perform duties at off-site locations. Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.