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We are seeking an Instructional Designer experienced in creating instructional materials, e-learning modules, interactive guides, and scenario-based training. This opportunity is based in Richmond, VA, with a primarily onsite presence and some remote work flexibility available.
Qualified candidates must have operational knowledge in Call Center and Billing Operations, preferably in the Utilities sector.
Duties Include:- Design instructional materials, e-learning modules, interactive guides, and scenarios-based training
- Develop assessment tools and KPIs to measure effectiveness of content and training
- Ensure schedule, scope and budget are maintained.
Required Skills:- 7+ years’ experience in instructional design, curriculum development, and large-scale training program implementation
- Skilled in developing e-learning modules, interactive presentations, and instructional guides
- Proficient use of authoring tools, preferably Camtasia, SnagIT, Microsoft 365
- 7+ years of experience in Training and Quality Assurance in Call Center and Billing Operations, preferred
- 5+ years of operational experience / knowledge (call center, billing, revenue /collections, dispatch, and field services) preferably in the water and gas industries and /or other utilities, preferred
- Must possess a great personality, be an active listener who is approachable and has a great sense of humor
- Intermediate – expert level in Microsoft Office Suite, Teams, and Forms
Seniority level Seniority level Mid-Senior level
Employment type Employment type Contract
Job function Job function Education and Training
Industries Information Services
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