Independence Pet Holdings, parent to PTZ Pet Insurance, is seeking a Manager of Workforce Management to lead forecasting, scheduling, real-time adherence, and capacity planning for a high-volume pet insurance contact center.
You will collaborate with operations, training, QA, analytics, finance, and technology teams to align staffing with service levels, sales, retention, and customer experience goals across phone, email, chat, and digital channels. Remote-first role in the USA.
