The Recreational Water Slide Dispatcher is responsible for ensuring the safe and enjoyable operation of the District’s water slide. This position monitors guest compliance with safety rules, assists guests entering and exiting the attraction, maintains a clean work area, and responds promptly to emergencies or operational issues in accordance with District standards, safety practices and operational procedures. The ideal candidate is attentive, customer-focused, and committed to providing a safe, positive experience for all guests.
Monitor water slide operations to ensure safe and efficient use
Enforce all water slide safety rules, height requirements, and operating procedures
Instruct guests on proper riding techniques and safety expectations
Control rider dispatch intervals to maintain safe spacing between guests
Observe riders throughout the attraction and respond appropriately to unsafe behavior or emergencies
Perform routine inspections of the slide area and report maintenance or safety concerns immediately
Maintain cleanliness of the water slide, queue lines, and surrounding work area
Communicate effectively with supervisors and team members regarding operational issues
Provide excellent customer service by answering guest questions and addressing concerns professionally
Participate in emergency response procedures and first aid or rescue situations as trained
Enforce all safety regulations and stay current with pool rules and procedures
Cleaning as needed
Previous experience in customer service preferred
Ability to follow written and verbal safety procedures
Strong communication and interpersonal skills
Ability to remain alert and attentive for extended periods
CPR for Professional Rescuer, First Aid, and AED certification preferred or obtained within first two months of employment
High school diploma or equivalent preferred
Must be at least 18 years of age
Required Knowledge, Skills and Abilities
Ability to work safely in aquatic environments
Ensure patron safety at all times
Exceptional customer service skills
Strong attention to detail
Ability to work independently or as part of a team and follow verbal and written instructions
Ability to communicate effectively with supervisors, coworkers, and the public
Reliably show up on time and ready to work for all scheduled shifts
Maintain a high level of professionalism
Maintain emergency response readiness
Work Environment and Physical Effort and Hazards
This is a non-smoking work environment. Work is performed in indoor or recreational aquatic facility. Hours include evenings, weekends, and holiday hours.
Regularly stand and walk for extended periods
Ability to climb stairs and respond quickly during emergency situations
Must be able to lift up to 30 pounds
Ability to work indoors in varying weather conditions, including heat and humidity
Work involves exposure to noise and wet surfaces
Cleaning duties may require standing, stooping, bending to pick up trash and debris, and the use of cleaning tools and chemicals. Employees performing work involving exposure to hazardous materials (e.g., chemicals) will be trained and provided appropriate PPE before completing tasks
Hours include weekends, evenings, and holiday shifts
The physical demands described are representative of those required to perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
