About the Company:
Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world’s most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.
About the Position:
We are seeking a Senior Corporate Travel Consultant to provide after-hours emergency support for corporate clients across flights, accommodation, and ground transportation.
This is a senior-level position requiring deep GDS expertise and a strong track record at established TMCs. The ideal candidate operates independently, makes confident decisions under pressure, and delivers an exceptional client experience at all hours.
Proficiency in Amadeus is a MUST
Excellent English communication skills: verbal, written, and reading is a MUST
Previous experience as a Business/Corporate Travel Support Specialist or similar role is a MUST
5+ years at a recognized TMC (e.g., FCM Travel, BCD, CWT, Amex GBT, or equivalent) is a MUST
Experience with Sabre or other booking software is an ADVANTAGE
Served corporate accounts with complex travel policies, approval workflows, and preferred vendor programs
Familiarity with corporate client‑specific tools: online booking tools (OBTs), corporate profiles, and negotiated agreements
Handled VIP and executive‑level travelers, managing simultaneous disruptions across multiple clients
Performed voluntary and involuntary exchanges, upgrades, penalty calculations, and refund processing
Managed disrupted travel scenarios: cancellations, overbooking, missed connections, and force majeure rebooking
Familiar with international routing, alliance carriers, interline agreements, and entry/visa considerations
Responsibilities:
Provide real‑time emergency support: reissue tickets, rebook flights, arrange hotels and car rentals under time pressure
Coordinate with airlines, hotels, and suppliers to source and implement solutions on behalf of the client
Apply fare rules and corporate travel policies when making booking decisions
Maintain continuous client communication from first contact through full resolution
Document all cases accurately for daytime team handover
Working Hours: Graveyard Schedule (Shifting)
Fully remote, long‑term opportunity
Work directly with International teams
Full‑time schedule
Clear processes and structured work
