Vice President Operations
guardianvetsChicago, IL
Vice President Operations
guardianvetsChicago, ILManager L7
General and Operations ManagersFirst-Line Supervisors of Office and Administrative Support WorkersAdministrative Services Managers
APPLY NOW (opens in a new tab)Overview:
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below. Get AI-powered advice on this job and more exclusive features. We are a rapidly scaling, tech-enabled business delivering veterinary care experiences. We are seeking a Vice President of Operations with significant call center or similar experience to lead our frontline team and help scale to the next level.
Responsibilities:
- Lead, coach, and inspire a team of customer service reps and supervisors to deliver fast, reliable, and compassionate support
- Monitor KPIs like response time, call resolution, customer satisfaction, and agent utilization, making data-driven adjustments in real time
- Partner with product and technology teams to leverage call center tools to enhance performance
- Build training, QA, and reporting systems that keep the team sharp and engaged
- Own staffing, scheduling, payroll and workforce planning to ensure seamless coverage and efficiency
- Drive continuous improvement initiatives and help shape the culture of a high-growth organization
Qualifications:
- Proven success managing call centers or customer support operations (preferably in a high-volume or tech-enabled environment)
- Strong leadership skills with a passion for coaching, motivating, and developing people
- Data-driven mindset: you live in dashboards, KPIs, and operational metrics
- Ability to thrive in a fast-moving, entrepreneurial environment where change is constant and growth is rapid
- Experience with modern call center platforms, workforce management, and telephony systems is a plus
Why Join Us:
- Be part of a fast-growing company with a mission that matters and a culture built on innovation and impact
- Work xmcpwfu with state-of-the-art technology that makes teams more effective and clients happier
- A chance to lead, shape, and scale an operation that's already making waves in the industry
- Competitive compensation, growth opportunities, and the satisfaction of building something game-changing
If you're a builder at heart and thrive on leading teams through growth, we'd love to hear from you!
Job Type: Full-time
Work Location:
Strongly preferred to work in the office (La Grange, IL) or be able to regularly commute to office
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Level
Manager L7
Location
Chicago, IL
Occupation
General and Operations Managers
Industry
Veterinary Services
Posted
2 days ago