Job Description:
Under the direction of the Safety and Security Supervisor, the Aide will drive clients to and from IOP/OP programs and provide coverage to the MIOP program in the evenings. Duties and responsibilities include maintaining client confidentiality in accordance with state, federal, and HIPAA regulations, participating fully in staff meetings and trainings, monitoring client behavior as needed, de-escalating potentially violent situations, resolving client conflict, and forwarding pertinent information to the supervisor. The Aide will assist as a liaison between departments to help eliminate and facilitate transition of data to improve communication and enhance delivery of services as delegated by Clinical Supervisor. They will greet and assist all employees, clients, and visitors in a professional and courteous manner, handle incoming calls, and direct callers to the appropriate staff. The Aide will respond with flexibility in cooperation with emergency requests, changes of assignments, and addition of assignments which may include client orientation as designated by Clinical Supervisor. They will perform other related duties as assigned by the Men's Intensive Outpatient counselors, Clinical Supervisor, and other management as required. Qualifications include a high school diploma or equivalent, a valid N.J. driver's license, a clean driving history, no criminal charges within the last 5 years, and a background check. The Aide must demonstrate the ability to use the Smart system to obtain patient information, interact with clients in an appropriate therapeutic manner, write accurate documentation regarding safety and client incidents, recognize the elements of a client crisis, establish and maintain a positive and cooperative working relationship with all employees, deliver service in a way that is responsive, respectful, caring, and helpful while maintaining confidentiality, demonstrate responsiveness and flexibility as clients' needs and priorities shift, and be respectful of diverse cultures, ethnic, and religious backgrounds.
