United Ground Express is an equal opportunity employer. We provide equal opportunity to all employees and applicants without regard to age, citizenship, color, disability, gender identity, genetic information, national origin, pregnancy, race, religion, sexual orientation, or veteran status (or any other protected category under applicable law).Greeting passengers and providing a seamless check-in and ticketing experienceUse appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate feesEnsure passenger information is processed accurately and flights are sent out on timeListen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptionsMay work in the Baggage Service Office to track the location of baggage and handle passenger questionsComfortable working with computers, mobile devices, and new technologiesPhysical ability to stand and walk for an eight-hour shift, as well lift and handle baggageMaintaining composure while managing customer challengesRead and interpret checked baggage tags, and cargo labelsPrepping and securing the aircraft for the next flightUse radio electronic devices to communicate with co-workers or flight crewEnsure compliance with United and Federal Aviation Administration (FAA) regulations and policiesLift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shiftMay require lifting over 100 items for a single aircraftPush/pull loaded and empty carts during loading/unloading operationsAscend/descend jet-way stairs while carrying baggageBend/stoop and crawl to move and stack/unstack cargo in aircraftDrive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggageCleaning of the interior of the aircraft, clean and service aircraft lavatoriesWork outdoors in all temperatures and weather conditionsKey ResponsibilitiesGreeting passengers and providing a seamless check-in and ticketing experienceUse appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate feesEnsure passenger information is processed accurately and flights are sent out on timeListen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptionsMay work in the Baggage Service Office to track the location of baggage and handle passenger questionsComfortable working with computers, mobile devices, and new technologiesPhysical ability to stand and walk for an eight-hour shift, as well lift and handle baggageMaintaining composure while managing customer challengesRead and interpret checked baggage tags, and cargo labelsPrepping and securing the aircraft for the next flightUse radio electronic devices to communicate with co-workers or flight crewEnsure compliance with United and Federal Aviation Administration (FAA) regulations and policiesLift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shiftMay require lifting over 100 items for a single aircraftPush/pull loaded and empty carts during loading/unloading operationsAscend/descend jet-way stairs while carrying baggageBend/stoop and crawl to move and stack/unstack cargo in aircraftDrive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggageCleaning of the interior of the aircraft, clean and service aircraft lavatoriesWork outdoors in all temperatures and weather conditionsADA SpecificationsAbility to operate a computer to enter and retrieve dataAbility to utilize radio equipment for communicationsAbility to lift up to 70lbs on a consistent basisAbility to pass all pre-screening clearances applicable to position qualifications
