Front Desk Coordinator

Responsibilities: Client Engagement:

• Welcome and assist clients with enthusiasm and professionalism.
• Schedule appointments and coordinate treatment schedules.
• Respond to inquiries via phone, email, text, social media, and in-person, providing detailed information about services and procedures.
• Appointment Management:
• Maintain an organized and efficient appointment book.
• Confirm and follow up on appointments to ensure client satisfaction.
• Manage the scheduling system to optimize daily operations.
• Client Relations:
• Build and maintain positive relationships with clients.
• Address client concerns and feedback promptly and professionally.
• Collaborate with the team to ensure a seamless client experience.
• Administrative Support:
• Assist with administrative tasks, including filing, data entry, and inventory management.
• Ensure accurate record-keeping of client information and preferences.
• Collaborate with the management team on special projects and initiatives.
• Promotions and Marketing:
• Assist in promoting spa services and packages.
• Collaborate with the marketing team to implement promotional campaigns.
• Contribute ideas for improving the overall client experience.

Qualifications: Proven experience in a client-facing role, preferably in a spa or wellness setting. Exceptional customer service and communication skills. Strong organizational and multitasking abilities. Proficient in appointment scheduling software and basic office applications. Knowledge of beauty and wellness treatments is a plus. Most importantly, you'll be joining a team of experienced and passionate professionals who are excellent at what they do. You will have plenty of opportunities to develop new skills in communication, marketing, hospitality, electronic health records, conflict resolution, and so much more! Interested candidates should email resumes accepting resumes to info@SpaSasse.com.