Biomedical Technician I - Canton, MA

Biomedical Technician IInfuSystem is a leading national health care service provider, facilitating outpatient care for durable medical equipment manufacturers and health care providers by delivering ambulatory pumps and supplies, along with related clinical, biomedical and billing services, to practices and patients nationwide. With a comprehensive suite of services, InfuSystem improves clinician access to quality medical equipment and promotes patient wellness and safety while reducing the overall cost of infusion care. InfuSystem offers Oncology, Pain Management and Wound Care therapies, including Negative Pressure Wound Therapy. The company's Durable Medical Equipment (DME) Services are composed of direct payer rentals, pump and consumable sales, and biomedical services and repair, including on-site and depot services. InfuSystem provides the sale, rental, lease and associated supplies, including infusion pumps, nerve blocks for acute pain, nerve block catheters, postoperative pain pumps, central venous catheters, IV pumps, pole-mounted pumps, syringe pumps, enteral pumps, Huber needles, clean room supplies, IV extension tubing, pump tubing, ambulatory pumps, replacement pumps, disposable products, central venous access devices, closed system transfer devices, negative pressure wound therapy vacs, wound vac, and chemotherapy and oncology infusion pumps. Biomedical services include both on-site and depot preventive maintenance, repair and warranty services, ranging from equipment inspections to extensive repairs, including compression device systems, defibrillators, EKG machines, electrosurgical units, external pacemakers, humidifiers, infusion pumps, LCDs, light sources, modules, patient monitors, printers, pulse oximeters, telemetry transmitters and tourniquets – all completed to factory specifications. Headquartered in Rochester Hills, Michigan, InfuSystem delivers local, field-based customer support and operates Centers of Excellence in Michigan, Kansas, California, Massachusetts, Texas and Ontario, Canada. The Biomedical Technician I plays a key role in ensuring the proper functioning of medical devices. This position involves testing, repairs, preventive maintenance, and evaluating medical devices to ensure they meet performance standards. The Biomedical Technician I is responsible for accurately documenting all service actions into the company CMMS (computerized maintenance management system), updating device status and identification in company records, and ensuring compliance with all relevant procedures. Always demonstrating our "Customer is 1 st" culture by taking ownership, doing the right thing, and solving their problems. In this role, the ideal candidate will: Daily servicing of medical devices. Consistently uphold and exceed QA and QC standards while meeting production goals by adhering to established protocols, working efficiently, and collaborating with team members to ensure high-quality results and optimal workflows. Deliver cost-effective and timely maintenance of medical devices to meet customer needs. Recording key details of service actions and observations regarding devices conditions and operations. This essential process helps build a device's history and provides customers with more valuable insights. Precisely adhere to established processes and procedures to diagnose, test, and recertify devices. Accurately inputting work orders into the company CMMS (Computerized Maintenance Management System), including correct details on parts, labor, equipment, and performance results. Comprehend and implement the principles of 5S workplace organization. Ensure completion of annual compliance training to maintain regulatory standards, uphold company policies, and promote a culture of accountability and ethical practices. Provide valuable feedback to leadership regarding emerging issues with devices and processes, contributing to continuous improvements in service quality, efficiency, and customer satisfaction. Stay flexible, open-minded, and eager to learn while sharing knowledge with colleagues, ensuring that the team collectively meets and exceeds customer expectations at all times. Consistently and efficiently perform routine maintenance and repairs on a select range of device models, covering a limited range of the assigned business segment fleet. Continuously expand pump model expertise by learning new devices to meet customer needs. Perform basic repair assessments and provide accurate initial cost estimations for the devices. Troubleshoot medical devices to identify malfunctions and address the reported issues from the customer, ensuring timely and effective resolutions to maintain device functionality and patient safety. Perform other related duties as required to support departmental goals and organizational needs. This position has no supervisory responsibilities. The ideal candidate will have the following qualifications: Troubleshooting and repair in electronic or mechanical devices experience and/or training Exceptional verbal and communication skills as well as strong organizational skills High School diploma or general education degree (GED) Knowledge of Microsoft Office Suite to include word, excel and outlook. Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to add, subtract, and match numbers. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Personal and professional attributes: Strong work ethic Sound judgment Proven written and verbal communication skills Natural curiosity to pursue issues and increase expertise Pursue and design innovative analytical performance metrics The courage to promote and defend ideas and analyses Passionate about InfuSystem and serving customers and patients Strives to make an impact on improving our business processes and results Exemplary honesty and integrity Ability to collaborate effectively and work selflessly as part of a team