Seasonal Customer Service Representative Rochester, NH – Full TimeFamily owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. Proudly ranked as a platinum level status for Veteran friendly employers, we've been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and offer employment opportunities throughout New England. Joining Eastern means you're part of a supportive and family focused culture. Why choose Eastern? Employee & family fuel discounts for your home Opportunity for growth Complimentary coffee, snacks, and Thanksgiving turkey About this opportunity This seasonal position is responsible for efficiently providing solutions to customer questions, concerns and inquiries through a positive and respectful dialogue. Ability to multi-task and effectively manage customer calls and other administrative responsibilities is essential. What your role will look like Accurately and appropriately manage and respond to customer questions, concerns and inquiries Take incoming calls from Service Technicians and provide servicing and dispatch support Timely and accurate managing of the service call scheduling and dispatching. Provide customer with requested information by using application software or other appropriate means, and assist customer to achieve total satisfaction Prepare documentation for data entry; perform data entry including entering customer information into computer system, such as charges or credits on customer accounts Filing of customer documentation in appropriate folders What you'll bring to this role
Education: Minimum of high school diploma or GED equivalent
Experience operating a multi-line/function phone system Must possess general knowledge of applicable codes to assist technicians Demonstrate ability to read and write in English and perform basic math skills. Demonstrate ability to multi-task. Demonstrate reliability and good customer service skills. Apply now to heat up your career at Eastern!
