Restoration Estimator We specialize in mitigating and rebuilding residential and commercial properties damaged by fire, water, storms, and other disasters. We partner with leading insurance carriers and handle everything from emergency cleanup to complete rebuilds, with a focus on safety, integrity, and advocacy. As entrepreneurs, we take full ownership of the work we do and the families we serve. At Merit, our purpose is simple and non-negotiable: we work together as a team so we can change lives. Teamwork is the foundation of everything we do—because teamwork creates impact, and impact changes lives. We exist to help people, and the only way we do that at the highest level is by moving as one team, aligned in mission, values, and execution. We exist for two families. The families we serve and the families inside this company. When we work together and serve our clients at the highest level, both families win. The Restoration Estimator is a production-focused, desk-based role within Merit's estimating team. Working alongside fellow estimators and reporting directly to the Branch Manager, this position operates as the engine that powers the production team's ability to move fast and execute at a high level. This is not a solo role. You are part of a coordinated estimating team with shared throughput goals and clear turnaround SLAs. Your output directly determines how quickly the production team can deploy—which means your speed, accuracy, and responsiveness are the job. You will write estimates exclusively in Xactimate and Symbility for insurance restoration projects—spanning reconstruction (core claims) and emergency services/mitigation (water, fire, mold)—on projects valued up to $50,000. Beyond estimate writing, you will own all daily activity inside Xactanalysis, support the production team with supplements and change orders throughout active project lifecycles, and respond to carrier reviewer notes and questions with speed and professionalism. Core duties and responsibilities include the following. Other duties may be assigned. Estimating—Reconstruction (Core Claims) Visit new assignments, scope the full extent of structural and finish damages, and document thoroughly with photos, notes, and measurements. Write accurate Xactimate estimates for reconstruction scopes including demo, framing, drywall, flooring, roofing, painting, and specialty trades—with a target turnaround of 24–48 hours from assignment. Submit estimates to insurance carriers or property management companies and manage the approval process through to signed contract. Negotiate line items, supplements, and scope disputes directly with adjusters—advocating with clarity and confidence for the full, accurate scope of work. Prepare and execute construction contracts in accordance with company standards. Schedule and lead pre-construction meetings with the client and assigned Project Manager. Identify and communicate change orders and insurance supplements throughout the project lifecycle. Estimating—Emergency Services & Mitigation Scope emergency services losses on-site—including water mitigation, fire/smoke cleaning, and mold remediation—with precision and urgency. Write mitigation estimates using Xactimate or Symbility, aligned with IICRC standards and carrier program requirements. Ensure scopes accurately reflect documented drying logs, equipment records, moisture mapping, and all labor performed. Coordinate directly with Mitigation Project Managers to ensure field conditions align with the written scope. Handle supplement requests and negotiate additional line items for any scope changes arising during mitigation. Xactanalysis & Carrier Portal Management Own all day-to-day activity inside Xactanalysis—including file assignments, task completion, status updates, and SLA adherence. Monitor and respond to carrier reviewer notes and questions promptly, ensuring no file sits idle or falls outside program SLAs. Communicate with adjusters and carrier representatives via portal and direct correspondence—professionally, accurately, and without delay. Maintain clean, compliant file documentation across all carrier program portals as directed. Supplement & Change Order Support Partner with Project Managers to identify, write, and submit supplements throughout active project lifecycles—this is a core function of the role, not an occasional task. Write and submit change orders as scope changes arise in the field, coordinating with the production team to ensure accurate, timely documentation. Anticipate supplement needs proactively—reviewing project status, drying logs, and field updates—rather than waiting to be asked. Track supplement status and follow up with carriers to resolution. Client & Adjuster Relations Serve as the estimating team's point of contact for clients and carriers from assignment through estimate approval. Set clear, realistic expectations with property owners regarding scope, timeline, and the insurance process—communicating proactively so there are no surprises. Build and maintain strong working relationships with insurance adjusters, brokers, and TPA representatives. Communicate difficult or sensitive information with professionalism, empathy, and honesty. Resolve estimate disputes and escalate when necessary—always with the client's best interest and Merit's integrity at the center. Operational Excellence Manage a pipeline of active estimates and consistently meet carrier program SLAs and production team turnaround expectations—speed and accuracy are non-negotiable. Maintain complete and accurate documentation in DASH, Xactanalysis, and other platforms as directed. Ensure each project is set up to achieve minimum gross profit margins as determined by company standards. Participate in on-call rotation as required, serving as point of contact for new losses during evenings and weekends per the rotating schedule. Support the Accounting team as needed with job cost documentation, mortgage company correspondence, and invoicing details. Participate in company-sponsored marketing and networking events when requested. All other duties as assigned.
