Customer Services Specialist

Customer Services Specialist Jeannie Cleaning | Part/Full-Time/On-site | Monday–FridayWe do more than clean homes... We Make Lives Better! We are looking for a new team member to assist clients by delivering an exceptional customer experience. This role blends caring client services, scheduling & administrative support, and heartfelt communication to support our MVP Team of technicians and keep our clients delighted.

Proactive follow-up: Make satisfaction or "happy" calls, review feedback after visits, and share praise or improvement requests with the appropriate team member. New client support: If applicable, respond to inquiries, explain services, assist with consultations or bookings, and confirm the details needed before a first cleaning. Turn every interaction into a positive, memorable experience Daily Schedule Support Support for managing and optimizing daily cleaning schedules as needed Adopt and utilize our software to monitor bookings, adjustments, and team assignments Respond to call-outs, skips, and reschedules; communicate changes to clients and technicians; and keep client preferences and job notes accurate. Reporting & Operations Flexible and available to support opening or closing the office as needed Assist with other office duties as needed Our Ideal Candidate - GWC: Gets It, Wants It, Has the Capacity We are looking for someone who embodies our core values of Caring, Excellence, and Community. If you are someone who shows up with a smile, has a servant's heart, and the drive to grow, we want to meet you. Character & ValuesWarm, friendly, and professional. Smiles easily and genuinely Cares deeply about helping others; understands listening and problem-solving Wants to make a real difference in clients' lives and in our community Trustworthy, honest, and reliable in all interactions Skills & Strengths Excellent verbal and written communication skills Strong problem-solving ability. Listens carefully, stays calm under pressure, and resourceful Highly organized and self-motivated with the ability to manage multiple priorities Knowledgeable and comfortable with technology Loves to learn new things and is eager to grow with the company Work StyleTeam player who thrives in a collaborative, positive environment Enjoys customer service and support as a core part of the role Ready to grow with us and sees this as a career, not just a job