National Sales & Operations Manager, USA (Hoboken)

Location: Hoboken, NJType of contract: Full-time

Reports to: VP of SalesAbout the RoleThe National Sales & Operations Manager is responsible for overseeing the day-to-day sales and operational performance of multiple boutique locations, ensuring excellence in people management, customer experience, operations, inventory and cash control, facilities management, and commercial performance. This role partners closely with Boutique Managers, Marketing, Finance, and other internal stakeholders to drive operational efficiency, support business growth, and deliver an exceptional client experience across all retail locations.

Retail Operations, Systems & Cash Management: Oversee the day-to-day operational effectiveness of all boutiques, ensuring consistent execution of company policies, procedures and brand standards. Establish, implement and maintain standard operating procedures (SOPs) across the boutique network. Maintain and update retail operations procedures and guidebooks. Provide oversight and troubleshooting support for retail systems, including POS platforms, scanners, and related hardware. Coordinate resolution of SAP, internet, Wi-Fi, and technology-related issues. Manage relationships with external service providers and vendors. Ensure proper cash handling procedures and controls are followed. This includes daily monitoring of discrepancies and addressing as needed with Boutique Managers. Review and monitor daily opening and closing reports from boutiques. Support resolution of boutique maintenance issues, including lighting, security alarms, and facility-related concerns. Ensure adherence to workplace safety, security, loss prevention and compliance requirements.

New Boutique Openings: Lead operational planning and execution for new boutique openings. Coordinate opening stock allocations and order processing. Manage project timelines, milestones, and cross-functional deliverables. Serve as the primary point of contact for tracking deadlines, progress updates, and operational readiness.

Facilities & Emergency Management: Respond to urgent boutique maintenance and facility-related issues, including evenings and weekends when necessary. Coordinate vendor access and repair scheduling. Manage communication and follow-up for emergency and overnight repairs. Oversee routine maintenance, cleaning schedules, and facility upkeep. Maintain accurate emergency contacts, vendor lists, and boutique support documentation.

Team Management: Assess and support staffing needs across boutique locations. Coordinate recruitment, onboarding, and training of retail team members. Oversee workforce planning, productivity, shift scheduling, and labor management. Manage holiday schedules, store closures, and business continuity planning. Review and approve travel and expense (T&E) claims. Maintain and enforce company standards related to professional appearance, presentation, and dress code. Support Boutique Managers with employee relations and people management matters.

Travel Requirements: Approximately 50% travel to boutique locations and business events. Flexibility to work outside standard business hours when required to support retail operations, boutique openings, and emergency situations.

Profile & Skills: Bachelor's degree in Business, Retail Management, Operations, or a related field preferred.5+ years of retail sales and operations leading multi-unit luxury boutiques. Strong understanding of retail operations, inventory management, and workforce planning. Experience with POS systems, retail technology platforms, and ERP systems such as SAP.Excellent project management, organizational, and problem-solving skills. Strong leadership and interpersonal skills with the ability to influence and support diverse teams. Ability to manage multiple priorities in a fast-paced retail environment. Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.

Entrepreneurship & Agility: Within our company, we all embody the spirit of entrepreneurs, operating within the framework of the organization. Empowering our teams is not only a necessity in our small team, but it is also a deliberate choice and a strong belief. We pride ourselves on making quick decisions and implementing only the most useful processes to drive our business forward. Our talents are versatile, capable of both strategic and operational roles as the situation demands.

Human Approach: As a family-run business, we place great emphasis on maintaining a human touch and treating our teams with kindness. We strongly believe in nurturing and developing our talents, recognizing their potential for growth. Collaboration & Team SpiritBeing artisans in Haute Parfumerie, we deeply value the culture of oral transmission. In the absence of predefined processes, we encourage our teams to communicate, share ideas, and collaborate to achieve our objectives. Together, we make things happen through collective effort.