Temporary Tier 2 NOC Associate

WHO WE ARE: Empowering Connections, Inspiring Possibility

WHAT YOU'LL DO: As a Temporary Tier 2 NOC Associate on our SageCONNECT team, you will provide technical support to SageNet's global client base within our 24/7/365 Network Operations Center. You will proactively monitor customer networks, troubleshoot connectivity issues across a diverse range of technologies and network environments, and work with internal and external IT professionals to restore service, implement network configurations, and coordinate hardware replacement when necessary. In this role, you will take ownership of customer issues, apply established troubleshooting processes, and escalate complex technical issues to Tier 3 when additional expertise is required. As technology continues to evolve, you will have opportunities to expand your technical knowledge and develop the skills needed to support SageNet's growing portfolio of network technologies. Major duties and responsibilities: Proactively monitor customer networks to identify service-impacting events. Troubleshoot network connectivity issues across a wide range of networking hardware and customer environments. Resolve connectivity issues by identifying the cause of the problem, determining and implementing the appropriate solution, and following up to ensure resolution. Manage inbound and outbound calls and emails within a 24/7/365 NOC environment. Utilize SageNet's internal ticketing system to accurately document customer requests, troubleshooting activities, actions, and resolutions. Adhere to established NOC procedures, service expectations, and guidelines set forth by management. Provide superior customer service by being courteous, knowledgeable, responsive, and professional. Communicate with customers and internal teams at appropriate intervals to set expectations and provide timely updates regarding customer requests and incidents. Escalate complex technical issues to Tier 3 and coordinate with other internal teams or external vendors as appropriate to achieve resolution. Maintain working knowledge of SageNet's products, services, systems, tools, and network environments.

WHO YOU ARE: You are a customer-focused network support professional who enjoys troubleshooting technical issues and finding solutions. You are comfortable stepping into a fast-paced NOC environment, managing multiple priorities, and communicating effectively with customers and teammates when issues arise. You bring the technical foundation, adaptability, and reliability needed to quickly contribute to the team while continuing to expand your networking knowledge and skills.

Preferred Qualifications: College coursework or technical school education in networking, information technology, computer science, or a related field Network+, A+, or CCNA certification Fortinet training, certification, or hands-on experience with Fortinet network technologiesWHERE YOU'LL WORKYou'll work in a fast-paced, collaborative NOC environment where teamwork, communication, and responsiveness are essential. Because the NOC supports customers 24/7/365, flexibility to work varying shifts based on business and customer needs is important. This temporary position is expected to work onsite at SageNet's Tulsa, Oklahoma office Work within a corporate business office environment in a secured, key card access NOC space Complete the required training schedule, generally Monday through Friday during standard business hours for the first two to four weeks Maintain flexibility to work assigned shifts, which may include holidays, weekends, nights, and other schedules on a semi-permanent or rotating basis based on business needs Overtime may be available and may also be required by management when necessary to meet business or customer needs.

PHYSICAL REQUIREMENTS: Ability to remain seated for extended periods while performing computer-based work. Frequent use of hands and fingers for typing and operating computer equipment. Extended use of computer monitors and other digital systems to analyze network monitoring applications, ticketing systems, technical documentation, and web-based applications. Training Schedule: Monday thru Friday; 8:00AM to 5PM CST (3 weeks) Post-Training Schedule: Tuesday thru Saturday; 11:00 AM to 8:00 PM CSTClassification*: Hourly/Non-Exempt

Position Type: Temporary, Fulltime

Travel Requirements: None

Direct Reports: No Direct Reports

Equal Opportunity Employer: SageNet is committed to a skills-first approach when it comes to hiring. As such, we value merit, qualifications, and business needs when making employment decisions. It is the policy of SageNet to provide equal employment opportunity to all employees and applicants without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, disability, genetic information, veteran or military status, marital status, or any other legally protected status. SageNet strictly prohibits and does not tolerate discrimination, harassment, or retaliation on the basis of any legally protected status. SageNet will not discriminate against any employee or applicant because they are a disabled veteran, recently separated veteran, active-duty wartime or campaign badge veteran, or Armed Forces services medal veteran in regard to any position for which the employee or applicant is qualified. As a federal contractor, SageNet is committed to taking affirmative action to employ and advance in employment protected veterans, and to treat qualified individuals without discrimination based on their status as protected veterans in all employment practices. SageNet will not discriminate against any employee or applicant because of physical or mental disability in regard to any position for which the employee or applicant is qualified. As a federal contractor, SageNet is committed to taking affirmative action to employ and advance individuals with disabilities, and to treat qualified individuals without discrimination on the basis of their physical or mental disability in all employment practices. If you have a disability or special need that requires accommodation, please let us know by contacting your HR representative or any member of management.

Legal Disclaimer: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities. As a managed services provider, SageNet maintains a high level of information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.