FATHOM LLC is a professional services company that helps organizations maximize the value of their software investments. We work at the intersection of technology, people, and mission, helping organizations improve user experience, adoption, workforce readiness, and the long-term value delivered by technology. We are seeking a Learning & Enablement Specialist to support a federal software modernization initiative focused on improving workforce readiness, software adoption, and user proficiency across a complex application environment. This role is ideal for an experienced adult learning specialist who understands that successful technology training goes beyond course development. The right candidate can analyze user needs, develop practical curricula and learning solutions, build reusable enablement resources, and help organizations create sustainable workforce adoption approaches.
WHAT YOU'LL DO:- Conduct training needs assessments and learning gap analyses to identify workforce readiness and adoption requirements.
- Design and deliver blended learning strategies that include in-classroom/instructor-led, virtual instructor-led, self-paced, and performance-support solutions.
- Develop scenario-based, mission-relevant training that allows users to practice realistic workflows and build proficiency.
- Lead curriculum development and create standardized curricula, facilitator materials, lesson plans, job aids, Quick Start guides, reference materials, and other user enablement resources.
- Help establish repeatable training and enablement standards, processes, templates, and toolkits.
- Facilitate workshops and discovery sessions with operational users, subject matter experts, product teams, and organizational stakeholders.
- Develop and maintain curricula for onboarding and continuing education that support immediate implementation needs and long-term workforce readiness.
- Partner with UX, program management, product, and technical teams to ensure training reflects actual user workflows and evolving product capabilities.
- Help define measures of training effectiveness, adoption, proficiency, and readiness. Learning & Enablement SpecialistWHAT WE'RE LOOKING FOR
- 7+ years of progressive experience as an adult learning specialist in instructional design, curriculum development, workforce enablement, organizational learning, or a related discipline.
- Demonstrated experience designing and delivering in-classroom/instructor-led, virtual instructor-led, self-paced, and blended learning programs.
- Strong knowledge of adult learning principles, instructional design methodologies, performance support, and training evaluation.
- Demonstrated job aid development experience, including scenario-based learning, Quick Start guides, curricula, and facilitator materials.
- Ability to translate complex software processes and technical concepts into clear, practical learning experiences.
- Exceptional facilitation, communication, writing, and stakeholder-management skills.
- Experience working with subject matter experts and multidisciplinary product or technology teams.
- Bachelor's degree in Instructional Design, Education, Organizational Development, Learning Sciences, Communications, or a related discipline, or equivalent professional experience.
PREFERREDExperience supporting federal government, public-sector, defense, homeland security, enterprise software implementation, change management, or technology adoption programs.
ADDITIONAL REQUIREMENTS:
Candidates must meet applicable client background, suitability, credentialing, and facility-access requirements and travel to customer locations as required. EQUAL OPPORTUNITY EMPLOYERFATHOM LLC is an Equal Opportunity Employer. We value diverse experiences, perspectives, and backgrounds and make employment decisions based on qualifications, merit, and business needs.
