Position Summary:
The Assistant Director to the VP of Digital & Strategy is a highly visible individual contributor role that serves as a project management, operational, and administrative partner to the Vice President of Digital & Strategy, supporting both the E-commerce and Online Marketing organizations. This is an opportunity for someone who is excited about e-commerce and wants to play an active role in the continued growth and evolution of B&H’s digital experience. The ideal candidate is curious about how customers shop online, what makes a great digital experience, and how data can help improve both the customer journey and business performance. This role is designed for someone who is exceptionally organized, proactive, and execution-oriented. The successful candidate will work closely with the VP to manage priorities, coordinate cross-functional initiatives, keep projects moving forward, and ensure that decisions and commitments translate into action. While the position includes administrative responsibilities such as calendar and inbox management, meeting coordination, preparation, and follow-up, the majority of the role is focused on project management, coordination, and execution. This is not a traditional administrative support position. Above all, we are looking for someone who gets things done. The ideal candidate is highly organized, proactive, comfortable working independently, and able to bring structure and momentum to multiple competing priorities. They take initiative, follow through, and want to understand the purpose and customer impact behind the work they are supporting. Over time, as the individual develops a strong understanding of the organization and the VP’s priorities, they will have opportunities to take greater ownership of selected projects and, when appropriate, attend meetings on the VP’s behalf to support continuity and follow-through. This position reports directly to the Vice President of Digital & Strategy and has no direct reports.
Key Responsibilities
Project Management & Execution:
Partner closely with the VP of Digital & Strategy to translate priorities, ideas, and decisions into clear plans, actions, owners, and timelines.
Manage and coordinate multiple projects and initiatives simultaneously, keeping timelines, owners, and deadlines on track.
Create and maintain project plans, timelines, action lists, status updates, and other tools needed to maintain visibility and accountability.
Track deliverables, dependencies, risks, open questions, decisions, and next steps across projects.
Proactively follow up with stakeholders to ensure commitments and action items are completed.
Identify when projects are losing momentum or encountering obstacles and proactively work with the appropriate stakeholders to determine next steps.
Bring structure and organization to initiatives that may initially be loosely defined or involve multiple teams and stakeholders.
Coordinate cross-functional work across Digital and other areas of the organization.
Maintain visibility into the VP’s key priorities, anticipate potential issues, and escalate decisions that require the VP’s involvement.
Over time, independently manage selected projects from initial planning through execution and completion.
Meeting Management, Coordination & Follow-Through:
Coordinate meetings, project reviews, planning sessions, and other working sessions involving the VP and key stakeholders.
Help determine appropriate attendees, objectives, agendas, materials, and preparation for important meetings.
Prepare agendas, background information, presentations, reports, and other materials as needed.
Capture key decisions, action items, owners, and deadlines during or following meetings.
Distribute and track follow-up items after meetings.
Connect discussions across meetings and projects so that decisions and information do not get lost between teams or workstreams.
Surface unresolved questions, issues, or decisions requiring the VP’s attention.
Calendar & Inbox Management:
Manage and organize the VP’s calendar, helping prioritize meetings and ensuring time is aligned with important business priorities.
Coordinate scheduling across internal and external stakeholders and proactively address conflicts or unnecessary meetings.
Help manage the VP’s inbox by reviewing and organizing incoming messages, removing or filing unnecessary communications, and flagging items requiring attention.
Identify emails requiring action, decisions, responses, or follow-up and draft responses when appropriate.
Follow up directly with stakeholders on outstanding questions, requests, and commitments.
Help ensure important requests and communications do not fall through the cracks.
Data, Analysis & Decision Support:
Pull basic performance data and reports from available systems and sources to support projects, meetings, and decision-making.
Review basic performance data, identify relevant trends, changes, or anomalies, and summarize findings to support discussions and decision-making.
Organize, clean, and prepare data in Excel for analysis and presentation.
Assist with gathering and organizing relevant data to support business questions and ongoing initiatives.
Work with specialized analytics resources when deeper analysis is required.
Presentations, Research & Executive Support:
Develop PowerPoint presentations, executive updates, meeting materials, project documentation, and other communications.
Organize information and data into clear, concise, professional materials for leadership audiences.
Assist with research and information gathering to support projects, meetings, and decision-making.
Consolidate information from multiple teams or sources into clear summaries, key takeaways, and potential next steps for review.
Help prepare the VP for important meetings by gathering relevant context, materials, data, outstanding questions, and previous decisions.
Maintain organized project documentation and key information so materials can be easily accessed when needed.
E-commerce, Growth & Customer Experience:
Develop a strong understanding of B&H’s e-commerce business, digital customer journey, and online marketing activities.
Support initiatives focused on growing and improving B&H’s website and digital customer experience.
Approach projects with curiosity about how customers shop online, what creates friction, and what makes an exceptional digital shopping experience.
Help identify opportunities to improve the online shopping experience and support digital growth.
Use available data, customer feedback, competitive research, and business context to help surface potential opportunities and areas for improvement.
Develop an understanding of the KPIs that drive e-commerce and digital performance, as well as how different initiatives can influence those results.
Stay current on developments in e-commerce, digital marketing, customer experience, online shopping behavior, and emerging digital capabilities.
Bring ideas, questions, and observations forward proactively rather than waiting to be asked.
Qualifications
Required:
Bachelor’s degree or equivalent experience.3–7 years of experience in project management, project coordination, digital operations, business operations, e-commerce, marketing, or a related field.
Demonstrated ability to take ownership and get things done, including proactively moving work forward without requiring constant direction or supervision.
Strong project management and organizational skills, with the ability to manage multiple projects, deadlines, stakeholders, and priorities simultaneously.
Highly organized and detail-oriented, with strong follow-through.
Ability to work independently, exercise sound judgment, and determine appropriate next steps when instructions are not fully defined.
Strong written, verbal, and interpersonal communication skills.
Strong problem-solving skills and a practical, action-oriented approach to challenges.
Ability to work effectively with stakeholders across different functions and levels of the organization.
Comfortable operating in a fast-paced environment with changing priorities and multiple concurrent initiatives.
Analytical skills, including the ability to pull performance data, identify basic trends and anomalies, and summarize relevant findings.
Working knowledge of Microsoft Excel, including organizing and cleaning data, basic formulas, and preparing data for analysis.
Proficiency with Microsoft PowerPoint and the ability to create clear, professional presentations and executive materials.
Strong judgment and discretion when working with confidential or sensitive information.
Genuine curiosity about e-commerce, online shopping, digital marketing, customer experience, and the role data plays in business decisions.
Preferred:
Previous experience in e-commerce, direct-to-consumer, retail, digital, or another customer-focused online business.
Experience managing or coordinating cross-functional projects.
Experience working with e-commerce, marketing, product, UX, customer experience, or digital teams.
Experience supporting senior executives or working closely with senior leadership.
Experience independently owning projects or initiatives from planning through completion.
Familiarity with digital or e-commerce performance metrics and reporting.
Key Competencies:- Bias for Action
- Ownership & Accountability
- Execution & Follow-Through
- InitiativeProject Management
- Organization & Prioritization
- Problem Solving
- Analytical Thinking
- Attention to DetailSound Judgment
- Curiosity & Learning Agility
- Effective Communication
- Relationship Building
- Customer-Centric Thinking
- AdaptabilityWhat Success Looks Like
Quickly becomes a trusted and dependable extension of the Vice President of Digital & Strategy.
Consistently turns discussions, ideas, and decisions into clear actions.
Keeps key projects organized, visible, and moving forward without requiring constant oversight.
Creates meaningful leverage for the VP by taking ownership of project management, coordination, follow-up, meeting preparation, calendar organization, and inbox management.
Develops strong relationships across the organization and becomes someone stakeholders trust to help move work forward.
Uses basic data and business context to surface relevant insights, questions, and areas requiring additional attention.
Develops a strong understanding of the E-commerce and Online Marketing organizations and how their work impacts the customer experience and business performance.
Anticipates needs and potential obstacles and helps coordinate the appropriate next steps.
Over time, becomes capable of independently managing selected initiatives from beginning to end and attending appropriate meetings on the VP’s behalf to support continuity and follow-through.
This role is ideal for a highly organized, proactive professional who enjoys being at the center of multiple initiatives and takes personal responsibility for making sure things get done. For the right person, it offers the opportunity to work closely with senior leadership, gain broad exposure across E-commerce and Online Marketing, and gradually take ownership of increasingly important initiatives that directly impact B&H’s customers and digital business. We are looking for someone who gets excited about online shopping, wants to understand what makes a digital experience great, and is motivated by the opportunity to help take B&H’s digital experience to its next stage of growth.
Salary Range: $80,000-$111,000
