The concierge position requires dedication to always providing superior customer service within a luxury residential setting. The job is often demanding and fast-paced, requiring excellent time management and problem-solving skills.
RESPONSIBILITIES:
Interacts with residents and guests. Has in-depth knowledge of the building and area. Monitors and controls access to the property from the main entrance. Monitors security cameras frequently and reports any suspicious activity according to front desk procedures. Handles resident complaints and assists with problem-solving to the degree possible. Assists with timely resolution of housekeeping and maintenance issues. Processing incoming and outgoing packages on building link. Processing maintenance requests and incident reports on Building Link. Coordinates loading dock moving schedule for move-ins and move-outs. Prepares daily shift log report as per Building Link. Prepares incident reports as needed13. Report to the property manager and/or head concierge any resident or guest dissatisfaction. Performs other administrative job-related duties as directed
