Position Summary:
Racedog Technologies is actively seeking an elite, highly experienced Genesis Operations Support Specialist with 12+ years of enterprise operations and application support experience to join our client team in Houston, TX on a full-time contract basis. In this critical operational stability and incident management role, you will be responsible for administering, monitoring, and troubleshooting complex Genesis operational environments, ensuring high availability, and resolving critical system bottlenecks. You will leverage your deep practical expertise in enterprise application support, incident triage, system monitoring, and root cause analysis to maintain uncompromised platform reliability. This opportunity requires a senior operations professional with exceptional crisis management capabilities and deep enterprise software proficiency.
Detailed Job Description:
As a Genesis Operations Support Specialist supporting client infrastructure in Houston, TX via Racedog Technologies, you will take full operational ownership of production system health, incident response, and performance monitoring. Your day-to-day responsibilities include reviewing system alert dashboards, triaging incoming operational tickets, performing root cause analysis on application failures, and coordinating emergency patches and maintenance windows. You will collaborate closely with software engineering, database administration, and infrastructure DevOps teams to streamline deployment workflows, automate operational checks, and enforce stringent Service Level Agreement (SLA) compliance. Furthermore, you will maintain meticulous operational documentation, runbooks, and disaster recovery procedures.
Key Responsibilities:
Provide expert-level operational support, incident management, and system administration for enterprise Genesis applications.
Monitor production environments proactively, reviewing system alerts, performance metrics, and log files.
Triage, investigate, and resolve critical support tickets and operational incidents in alignment with strict SLA timelines.
Conduct rigorous root cause analysis (RCA) on recurring system anomalies and implement permanent corrective measures.
Coordinate emergency maintenance, software patches, configuration updates, and system failover procedures.
Collaborate seamlessly with software engineering, database, and infrastructure teams to resolve deep-seated technical bugs.
Maintain and update operational runbooks, system documentation, and incident escalation protocols.
Participate in on-call rotation schedules to ensure 24/7 operational continuity and high availability.
Required Qualifications & Skills:- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related technical discipline.
- Minimum of 12+ years of professional IT experience, with extensive specialization in enterprise application support and operations.
- Proven hands-on experience administering, troubleshooting, and supporting complex Genesis operational platforms.
- Strong technical background in enterprise software architecture, database management, and server administration.
- Expert-level capability in incident triage, root cause analysis (RCA), and performance monitoring.
- Comprehensive understanding of ITIL service management frameworks, change management, and release governance.
- Exceptional analytical, problem-solving, communication, and cross-functional coordination skills.
- Mandatory eligibility to work in the United States and availability for work in Houston, TX.Nice-to-Have Skills:
- Advanced postgraduate degrees in Information Technology or Computer Science.
- Professional certifications in ITIL Foundation/Expert or vendor-specific operations platforms.
- Prior professional experience within energy, oil & gas, financial services, or telecommunications sectors.
- Strong scripting background (Python, Bash, or PowerShell) for automating routine operational checks and log parsing.
- Experience implementing AIOps monitoring tools and automated alerting systems.
- Application Information:
Recruiter: Racedog Technologies Recruitment Team
Contact Name: Raju Varma (Account Manager / Sr. Recruiter)
Email:
raju.varma@racedogtechnologies.comSalary/Rate: Market Competitive / Standard Consulting Rate
Deadline: Open until filled
Notice Period: Immediate to 30 Days
Contract Duration: Long-Term Contract / Full-Time (Houston, TX)
