BBB - Member Eligibility Specialist

Reports to: Member Eligibility Manager

Location: Austin, TXBilingual: English/Spanish preferred but not required

Compensation: $21.00We are an equal-opportunity employer that values diversity. We do not discriminate based on race, religion, ethnicity, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*BBB participates in E-Verify and will provide the federal government with your I-9 information to confirm you are authorized to work in the U.S.Why BBB?BBB Serving the Heart of Texas is an award-winning organization recognized as the Best Nonprofit to Work For for seven consecutive years. We are a mid-sized organization committed to growth and take pride in our culture, which includes a strong work ethic balanced with a genuine sense of fun, a real emphasis on work-life balance, and a focus on achievement. Who are you? BBB Heart of Texas is looking for a responsible individual to join our Austin office as a Member Eligibility Specialist to serve as a consultative partner to incoming businesses participating in BBB Programs, Products, and Services (PPS).About the position The Member Eligibility Specialist serves as a consultative partner to incoming non-accredited businesses applying for accreditation or with a complaint. This role ensures a seamless and positive experience while promoting long-term engagement and operational excellence. By offering premiere customer care, education, hospitality, and technical support, the Specialist facilitates smooth transitions for new customers and complaint resolution for non-ABs. The Specialist also provides expert guidance on BBB accreditation, profile management, and commitment to standards, collaborating with internal teams to drive operational efficiency and customer retention.

Required Skills/Abilities: Possesses a Customer-Centric Mindset; passionate about delivering an exceptional customer experience. Proficiency in Microsoft Office applications and the ability to troubleshoot office equipment. Excellent verbal, written, and interpersonal communication skills, with the ability to clearly articulate complex concepts. Strong relationship-building abilities, serving as a trusted advisor to customers. Meticulous attention to detail, particularly when handling compliance-related tasks. Resourceful and proactive in resolving escalated issues. Ability to work effectively across multiple teams to achieve shared goals.