Loan Processors Process a large volume of varying loans following Bank policy and State/Federal regulations. Assist in the documentation, standardization, and measurement of key processes within the department to promote total quality management environment and to allow for the continual improvement and efficiency of key processes. Process various loan types submitted by the lending staff with a primary focus on non-real estate loan production, including denials & withdrawals. Produce loan documentation according to Bank guidelines and Federal/State regulations. Review loan documentation for accuracy and completeness. Maintain a basic knowledge of loan tickets. Ensure lending staff is following Bank policy and properly documenting any exceptions. Acts as a liaison between lender, appraisal department, and attorney as necessary. Review existing loan files for documentation deficiencies during processing of an associated new loan request. Maintain accuracy and completeness of the collateral tracking and document imaging system. Assist lending staff with clearing of documentation exceptions. Assist lending staff with general questions. Maintain a working knowledge of all applicable State and Federal regulatory and compliance laws and regulations. Maintain basic knowledge of consumer and general loan policy. Field incoming calls for customer service. Performs other duties as assigned. High School Diploma or equivalent. Associate's degree preferred. Prior loan documentation experience preferred. Detail-oriented and possess excellent organizational skills. Strong written and verbal communication skills. Ability to multi-task and manage frequent change. Ability to meet multiple deadlines effectively and efficiently. Demonstrate problem-solving skills and abilities. Customer Service focused (internal and external) with timely response and follow-up. Display a high degree of character and ethics. Proficient using Microsoft Office Suite and other related software.
