Customer Relationship Manager | Collections Representative

Role Purpose: As a Customer Relationship Manager, you'll find and contact customers with overdue accounts to understand their circumstances, investigate outstanding balances and negotiate suitable repayment arrangements or settlement opportunities. Through effective communication and problem solving, you'll help customers find solutions while supporting positive business outcomes. What the job involves: Build trust and rapport with customers through professional and empathetic conversations. Investigate account information and assess available options to determine appropriate next steps. Achieve individual and team performance goals while maintaining compliance with regulatory requirements. Develop negotiation skills that will serve you both in your career and your everyday life. Take ownership of personal performance metrics and continuously look for opportunities to improve results.

What we are looking for: Strong communication skills with the ability to build rapport and navigate challenging conversations. Prior experience in customer service, contact centers, retail, hospitality, sales or another customer-focused environment is encouraged. A solutions-focused mindset with the ability to understand individual circumstances and identify positive outcomes. Confidence using technology and learning new systems and processes. A proactive approach to learning, teamwork, and delivering great customer experiences. We offer a range of benefits designed to support your career, wellbeing and life outside of work, including: Competitive salary and performance-based incentive opportunities The opportunity to enroll in our medical, dental and vision insurance plans Paid training, ongoing development and career progression opportunities Paid time off and company holidays Employee Assistance Program (EAP) and wellbeing resources Recognition programs, referral bonuses and a supportive team culture Complimentary breakfast, fresh fruit and employee discounts

About Us: Credit Corp is Australia's largest provider of sustainable financial services to consumers outside the traditional banking sector. As an ASX-listed company with more than 2,200 employees across Australia, New Zealand, the United States and the Philippines, we help customers navigate financial challenges through responsible debt purchasing, collections and consumer lending solutions. Our focus is on creating better outcomes for customers while providing rewarding career opportunities for our people.