Pension ClerkThe Pension Clerk provides administrative support for the day-to-day operations of employee pension plans. This position will assist with pension data maintenance, respond to routine inquiries, and ensure accurate and timely handling of documentation, billing, recordkeeping, and ongoing scanning of files. The role requires strong attention to detail, excellent customer service, and the ability to maintain strict confidentiality. Specific duties/responsibilities include: Reviews and verifies supporting documentation related to pension transactions. Assists with updates to employee records in benefits systems and third-party portals. Supports the processing of retiree life insurance and severance claims by gathering required forms and documentation. Assists with data accuracy checks. Provides routine customer service to locations regarding pension procedures and eligibility. Answers a high volume of calls and emails related to pension inquiries. Assists with gathering service and earnings information needed by the third-party pension administrator. Supports the annual pension billing process. Responds to routine pension inquiries and directs complex questions to the Supervisor or Associate Director. Assists with monthly billing and reconciliation for pension plans. Prepares invoices and supporting documentation for review and submission. Helps research discrepancies reported by participating locations. Files, scans, and organizes documents to maintain accurate and complete records. Maintains strict confidentiality of all employee and clergy information. Performs other duties as assigned. Qualifications/skills include: Ability to maintain strict confidentiality and security of data accessed during the course of daily activities. Must possess effective oral and written communication skills and resolve problems with creativity, confidentiality, and tact. Must demonstrate the ability to manage multiple tasks with strong attention to detail and strong analytical skills. Excellent organizational and good customer service skills. Must have a functional knowledge of MS Office applications and be able to navigate third party websites. Education and/or experience (preferred):High School Diploma or G.E.D. required. College or some college preferred but not required. Physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Rev. 10/2026 Monday - Friday, 8:00 AM - 4:00 PM 35 hours weekly BENEFITS: A) Health Insurance (Medical/Prescription/Vision) B) Dental Insurance C) Basic Life & AD&D Insurance D) Pension Plan E) Short-Term Disability and F) Voluntary 403b Plan (Pre-Tax & Roth).
