Relationship Banker II FloatUSALLIANCE Financial is committed to making a positive difference in the lives of our members and community. Relationship Banker II Float is responsible for the delivery of exceptional member experiences, implementing USALLIANCE's sales and service standards by offering products and services to improve our members' financial position. Represent USALLIANCE in the community and form lasting relationships with our members and partners.
Key Responsibilities:
Expected to travel to designated branch location as scheduled or as needs arise the previous day or day of. To cover branch staff shortages resulting from PTO, Sick leave or vacate position. The need to travel from the home branch to any location may be one day or any length of time necessary to effectively meet the staffing needs of any location. Promptly and accurately perform member transactions and requests, via in person and on the phone, including but not limited to balance inquiries, deposits, withdrawals, funds transfers, loan payments and setting up online and mobile banking, and submitting new membership and loan applications. Demonstrate a proficient knowledge of Credit Union products, services, policies and procedures, including promotions and special offers, during member and employee interactions. Demonstrate working knowledge and understanding of the Credit Union's sales and service standards, and successfully cross-sell Credit Union products and services during every eligible member interaction. Maintain the privacy and confidentiality of Credit Union members and employee account and business information. Identify and communicate areas for continual improvement of business processes to support efficiency. Participate in branch outreach events and be an ambassador of USALLIANCE by participating in local community and SEG events. Assist with vault / ATM custodian role.
Essential Physical Duties:
Must be able to remain in a stationary, standing position 50% of the time.
Must be able to walk for 50% of the time in the branch.
Ability to move items up to 25lbs to and from the vault & ATM machines.
Ability to bend and kneel often to maintain the vault & ATM machines.
High tolerance for computer screen time.
Regularly operates computers and other core office machinery to complete daily tasks.
Must be able to communicate in-person, over the phone, and via chat features.
High tolerance for bright overhead lights.
Who You Are:
Minimum of 2 years of experience in a financial environment.
Minimum of 1 year cash handling experience.
Great people skills with "can do" attitude and high energy level.
Ability to multitask - manage multiple priorities and systems.
Work independently and cooperatively with other credit union team members and departments.
Strong communication, attention to detail, and active listening skills.
High school diploma or equivalent.
Previous banking &/or contact center a plus.
Bilingual (English/Spanish) is a plus.
Reliable transportation to travel between all branches withing our organization.
Required travel across multi-state branch locations. Overnight travel is possible.
What We Offer:- Compensable travel time when traveling to alternative branch sites
- Paid Time Off, Wellness Time & Paid Federal holidays
- Opportunities for professional development and career growth with exposure to mentorship from the executive team.
- A collaborative and inclusive work environment
High Performance Culture that specializes in training to sharpen and expand skills brought to USALLIANCEBecome a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE.EQUAL OPPORTUNITY EMPLOYERUSALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.
This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason, at the sole discretion of management.
In the spirit of pay transparency, we are excited to share the base hourly range for this position is $22.15 - $26.58, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package.
