Education Coordinator - LifeFlight Communications

Job Summary: The education coordinator participates in the assessment, planning, implementation, and evaluation of training for LifeFlight Communications staff and educational programs that improve the delivery of high-quality service. The education coordinator takes a lead role in providing instruction related to the education of both new hire and experienced communication employees and professional development initiatives utilizing current evidence-based practice. The education coordinator utilizes various teaching strategies, information sources, and evaluation methods to promote an environment of continued learning and professional growth.

KEY RESPONSIBILITIES: Responsible for organizing and administering the training program for new as well as existing Communications Specialists. Responsible for developing and documentation of the training process, including the documentation of the performance evaluations for Communications Specialists currently in training. Responsible for developing new training as well as researching and scheduling outside training opportunities for Communications Specialists. Developing continuing education standards for Communications Specialists. Instructs, counsels, and evaluates CTO's who are training new personnel. Assists in maintaining website that tracks EMS continuing education credits for Communications Specialists. Remain current on all communications equipment and procedural changes, as well as updating all training material to reflect the current environment. TECHNICAL CAPABILITIES Training & Development (Novice): Has presented course modules as part of a program. Effectively prepared by demonstrating knowledge in course content, structure, and objectives, as well as audience characteristics. Demonstrated audience sensitivity and awareness. Responded professionally to content questions. Mentoring & Coaching (Intermediate): Demonstrates good training and mentoring practices on a regular basis. Acts as a mentor to a person in need of support and direction. Makes a concerted effort to seek problem definition so it is clearly understood, clarifying and refining goals, as needed. Knows how to make personal gains apparent, supporting pride in accomplishment. Cites specific examples of conduct and responds to lack of progress in constructive ways. Encourages two‑way dialogue, soliciting opinions of people being trained and mentored. Explores alternative solutions and approaches which make a person or team more likely to accomplish their goals. Curriculum Development (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate curriculum development of moderate difficulty. Can identify learning needs, collect input from consultation and review, plan component courses and their learning outcomes, and plan course delivery, resources, and assessment. Customer Service (Intermediate): Keeps management informed on all aspects of one or more projects. Takes personal responsibility to ensure external and internal customer satisfaction is met despite pressures and/or significant obstacles. Discusses options with customer for alternative ways to meet expectations cost‑effectively and efficiently. Commands respect and confidence from customers, and identifies, influences and creates business opportunities. Negotiates with customers for changes in service levels, understanding the business rationale for those changes. Deals with unexpected customer demands smoothly and without conflict. Planning (Fundamental Awareness): Establishes realistic personal work goals and objectives. Demonstrates ability to anticipate basic resource needs, identify discrete tasks, set priorities, define dependencies, schedule activities, meet deadlines, and organize work for own assignments. Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings. These areas are crucial to Vanderbilt Health's reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid‑South. Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion. Core Accountabilities Organizational Impact: Independently performs non‑routine tasks that significantly impact team and other related teams. Problem Solving/ Complexity of work: Gathers and analyzes data to solve problems that arise with little or no precendent. Breadth of Knowledge: Applies advanced job knowledge and has developed a breadth of skills in other areas. Team Interaction: Serves as a lead for the team by providing expertise and guidance to team members. Core Capabilities Supporting Colleagues Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short‑term challenges. Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Certifications: Emergency Medical Technician-Paramedic - Licensure-Others