Vice President of Operations

Job Summary: We are seeking an accomplished Vice President of Operations to lead and optimize operational strategy, performance, and support systems across our QSR and fast casual dining franchise network. This senior leader will drive growth, profitability, and operational excellence by ensuring consistency, efficiency, and high-quality guest experiences across all locations. The role involves building strong franchisee relationships, overseeing field operations leadership, and collaborating with cross-functional teams to execute strategic initiatives. This is a high-impact opportunity for a results-driven leader who can inspire teams, deliver exceptional performance, and foster mutually beneficial franchisor-franchisee partnerships. What You’ll Get (Benefits):Competitive Pay plus quarterly contingent bonus plans – Your talent and hard work won’t go unnoticed. Health & Wellness Coverage – HSA, medical, dental, vision, disability, and life insurance plans to keep you and your family feeling your best.401(k) Match – Helping you invest in your future (and putting more back in your wallet).Paid Training – We set you up for success from day one. Generous Time Off – Up to 16 paid vacation and sick days, plus 7 company holidays to recharge and reset. Free food while on location — we’ve got you covered. Daily Pay Option – Access your earnings before payday with our Earned Wage app. Career Growth – We’re growing fast, and we love to promote from within. And more good stuff – Because working with us should feel rewarding every day. What You’ll Do (Responsibilities): You will build and lead a high-performance operations team, including Directors of Franchise Operations and Business Consultants, to drive sales, franchisee profitability, and guest satisfaction. You’ll set and achieve strategic goals, manage operating standards, and ensure brand consistency across all locations. This includes developing market plans, overseeing new store openings and remodels, leading food safety and compliance efforts, and fostering franchisee success through training and operational guidance. You’ll collaborate with Marketing, Development, Supply, and Technology teams to execute initiatives that enhance growth and efficiency, while maintaining best-in-class franchisee relationships. You will also oversee budget development, performance reviews, and operational audits to ensure our network exceeds both financial and experiential targets. What You’ll Bring (Requirements):High school diploma or GED required; bachelor’s degree preferred 8+ years of experience in restaurant operations leadership, preferably in QSR or fast casual dining Proven operational results, business acumen, and ability to drive transformation Strong strategic planning, execution, and change management skills Excellent financial, analytical, verbal, and written communication skills Demonstrated success in developing talent and building leadership bench strength Ability to manage multiple priorities in a fast-paced, multi-unit environment Passion for teaching, mentoring, and fostering operational excellence At Sun Holdings, we’re committed to providing a safe, efficient, and supportive environment—for our team and the guests we serve. We’re proud to be an Equal Opportunity Employer. Curious about who we are? Check us out at www.sunholdings.net.Sun Holdings is one of the largest franchise organizations in the U.S., proudly supporting over 1,300 restaurant locations across 31 states. We provide franchise management services to some of America's most beloved brands, including Applebee’s, Arby's, Bar Louie, Burger King, Cantina Laredo, Freebirds, Golden Corral, IHOP, McAlister’s, Papa John’s, Popeye’s, Taco Bueno, and Uncle Julio’s. Join our team of hands-on problem-solvers!