General Manager

Benefits: Supportive and collaborative work environment Holidays Competitive salary Dental insurance Health insurance Paid time off General Manager — Tile, Grout & Restoration Lead a growing specialty service business where your industry experience makes a difference. If you have experience intile and grout, flooring, professional cleaning, restoration, or another hands-on service businessand you're ready to take the next step into a leadership role, this could be an opportunity to put your experience to work in a growing company. AtSir Grout, we specialize in restoring tile, grout, and stone surfaces—helping customers transform worn, stained, damaged, and outdated surfaces without the cost and disruption of complete replacement. We're looking for an experienced General Managerwho understands the service business, knows how to lead people, cares about quality, and has the drive to grow an operation. This is more than a desk job. You'll be involved inpeople, customers, technicians, operations, sales, quality, and the financial performance of the business. Why Your Industry Experience Matters If you've worked intile installation, grout restoration, flooring, cleaning, restoration, remodeling, or a related trade, you already understand many of the challenges our business faces. You Know What It Takes ToDeliver quality work in a customer's home or business Manage crews and technicians Schedule jobs and keep people productive Handle customer expectations Solve problems when jobs don't go exactly as planned Maintain quality standards Manage materials, equipment, and labor Build repeat and referral business Balance customer service with profitability

The Opportunity: As General Manager, you'll be responsible for the overall performance of the operation. You'll work closely with technicians, administrative staff, customers, and leadership to make sure the business runs efficiently, delivers exceptional results, and continues to grow. You'll have the opportunity tobuild systems, develop people, improve processes, and directly influence the success of the company. Lead Daily Operations Oversee day-to-day operations and ensure jobs are completed efficiently and to our quality standards Coordinate technicians, schedules, equipment, materials, and resources Identify operational bottlenecks and develop solutions Establish and maintain efficient processes and procedures Ensure customers receive a consistent, professional experience Lead & Develop the TeamManage and mentor Tile & Grout Restoration Technicians, administrative staff, and other team members Set clear expectations and hold the team accountable Train and develop employees to improve skills, productivity, and quality Build a positive, professional, performance-oriented culture Recruit and help develop talented team members as the company grows Drive GrowthHelp develop and execute strategies to increase revenue and profitability Identify opportunities to expand services and market reach Improve customer retention, referrals, and repeat business Monitor sales and operational performance Look for ways to increase efficiency without sacrificing quality Own The Customer Experience Build strong relationships with customers Help resolve customer concerns professionally and effectively Ensure work meets or exceeds customer expectations Establish a culture where quality and customer service are priorities Manage Financial Performance Monitor revenue, expenses, labor, materials, and other operating costs Assist with budgeting and forecasting Track key performance indicators Identify opportunities to improve margins and profitability Make informed operational decisions based on business performance Maintain Quality & SafetyEnsure technicians follow established processes and quality standards Maintain safe working practices Ensure equipment and materials are properly maintained and used Promote a culture of accountability and professionalism Who We're Looking ForTile & grout restoration Tile installation Flooring Professional cleaning Residential or commercial cleaning Water, fire, or property restoration Surface restoration Remodeling or construction Other specialty home-service businesses You don't necessarily need to have held the title of General Manager before. We're looking for someone who has demonstrated that they canlead people, manage operations, solve problems, and take responsibility for results. You May Be a Great Fit If You...Have several years of experience in tile, grout, flooring, cleaning, restoration, construction, or a related service industry Have experience managing employees, crews, or field technicians Understand the challenges of running a field-service operation Are comfortable working with both customers and employees Know how to balance quality, productivity, and profitability Are organized and capable of managing multiple priorities Are comfortable looking at numbers and using them to make business decisions Take ownership rather than waiting for someone else to solve a problem Are a strong communicator and natural leader Enjoy developing people and helping them succeed Have an entrepreneurial mindset and want to help grow a business This Is a Hands-On Leadership RoleWe're not looking for someone who simply wants to sit behind a desk and manage reports. Our ideal General Manager understands what happensin the fieldand is willing to get involved when needed. You'll spend time with technicians, customers, and the team while also managing the bigger picture— operations, people, sales, quality, and profitability. Your industry knowledge can help us make better decisions, improve our processes, and continue building a high-performing team. Why Join Sir Grout? At Sir Grout, you're joining aspecialty restoration business with a proven service model and an opportunity to grow. You'll Have The Opportunity ToTake your industry experience into a leadership position Lead and develop a growing team Build more efficient systems and processes Make a measurable impact on the business Help expand a specialized service operation Develop your career beyond the field Be part of a company focused on quality workmanship and exceptional customer service Ready to Take the Next Step? If you've built your career intile, grout, flooring, cleaning, restoration, or another hands-on service industryand you're ready to take on greater responsibility, we'd like to talk. Bring us your industry experience. We'll give you the opportunity to use it to lead, build, and grow.