Glidewell Dental Position Position at Glidewell Dental Essential Functions: Downloads, prints and distributes daily and/or weekly tasks, ensuring work is distributed evenly. Handles and resolves customer inquiries regarding returns and credits for purchased products. Manages work queues in order to maintain a 3-5 day processing period. Keeps accurate record of returned precious alloys and complies with company's Standard Operating Procedures (SOP) for recycling. Performs credit analysis and audits to ensure credit is under warranty. Communicates with customers regularly for credit verifications. Generates weekly credit reports for all logistics departments across enterprise. Utilizes multiple systems to track and record daily credits requests. Communicates and coordinates with internal departments regarding discrepancies and unresolved issues. Thoroughly and accurately, documents credit information in recordkeeping to provide real time updates for customer service. Uses multiple software systems to view RX's, call notes and prior invoices to verify credit legitimacy. Performs other related duties and projects as business needs require at direction of management.
Education and Experience:
High School diploma or equivalent. Minimum of two (2) years of customer service and/or logistics experience.
Special Requirements/Certification: Must pass 10-key test.
Pay Range:
$21.00-$24.00/hrGlidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell! In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more! Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at recruitment@glidewelldental.com. Please indicate the specifics of the assistance needed. Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.
