Store Manager Are you passionate about exceeding customer expectations and being a leading solutions provider in the Heavy-Duty transportation and specialty aftermarket parts industry? If so, we invite you to explore opportunities with our Traction stores. The Store Manager oversees a retail location's staff and activities to achieve a profitable store location.
Responsibilities:- Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors
- Implementing strategies to help meet store goals and objectives
- Recruiting, developing, and motivating store employees who exceed internal and external customer expectations
- Work with approved supplier's representatives to grow employee's knowledge of lines
- Maintain a safe workplace environment, Ensure compliance with federal, state, and local regulations
- Marketing within your community to increase market share and store revenues
- Resolving customer complaints for increased customer satisfaction
- Controlling labor hours, cash, store audits, core returns, cycle counts and shrinkage
- Inventory protection, asset management, operational and safety issues
- Help maintain a neat and clean store environment for our customers and employees
- Oversees staff and fulfills staffing needs for regular hours, as well as high-traffic times
- Maintains and motivates a positive sales team through communication, employee engagement and evaluations
- Confirms daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed by company policies
- Develops, oversees, and maximizes retail budget and sales
- Ensures inventory data is correct by performing spot inventory counts and checks
- Collaborates with regional managers to develop, coordinate, and identify cost-effective strategies
- Other duties as assigned
Qualifications/Competencies
Valid driver's license and/or reliable transportation
Must be at least 18 years of age
A minimum of two years of store supervisory and/or management experience
Heavy Duty Industry experience requiredASE (T1-T8) (P2) Parts Certification preferred
Possesses understanding of inventory controls, stocking levels, and seasonal inventory shifts
Exceptional customer service and communications skills (both written and oral)
Possesses personal drive, self-motivation, and initiative to accomplish company goals
Ability to work flexible schedule
High School Diploma (or GED or High School Equivalence Certificate); Associate degree in Business Administration preferred.
Position description should not be considered all inclusive. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This position description reflects all essential functions, it does no proscribe or restrict the tasks that may be assigned, and all organizations position descriptions are subject to change at any time.
