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The Network Program Consultant will support the UnitedHealthcare Community Plan Care Provider Manuals team within UHN Government Programs Strategies. This team is responsible for maintaining 36 care provider manuals for the Medicaid business, with care provider manuals typically ranging from 60 to 200+ pages and collaborating with health plan business owners to help ensure care provider manual content remains current, accurate, compliant, and useful for Medicaid care providers. This role will primarily focus on proofreading care provider manual content for grammar, clarity, consistency, and alignment with internal writing/style standards, then implementing approved updates within Adobe InDesign.
Approximately 85% of the role is dedicated to proofreading in Adobe Acrobat as well as editing and formatting the care provider manuals in InDesign. Much of this work is completed independently, so the ideal candidate must be self-motivated, detail-oriented, and comfortable managing focused document work while also collaborating effectively with the broader team and business partners. The work is not always black and white, so this role requires sound judgment, comfort navigating ambiguity, and the ability to balance quality, accuracy, and efficiency in a deadline-driven environment. Success in this role requires exceptional attention to detail, strong organizational skills, and the ability to review large volumes of content while maintaining a high degree of accuracy.
The remaining 15% supports related operational activities, including reporting, hyperlink maintenance, governance support, and other documentation needs. We are seeking an enthusiastic, grammar-loving team player who is eager to hit the ground running and contribute to high-quality, care provider-facing manuals.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Responsibilities:
Primary responsibilities - approximately 85% of role Proofread UnitedHealthcare Community Plan care provider manuals for grammar, punctuation, spelling, clarity, consistency, and overall readability
Review care provider manual content to ensure alignment with our internal writing standards, established team formatting requirements, and care provider-facing communication expectations
Update Medicaid care provider manuals within Adobe InDesign by implementing stakeholder-approved edits accurately, consistently, and in accordance with established production standards
Identify content inconsistencies, potential errors, formatting concerns, and opportunities to improve clarity prior to publication
Apply formatting, layout, and publishing standards in Adobe InDesign to support a consistent, professional, and easy-to-navigate care provider-facing experience across all applicable care provider manuals
Collaborate with health plan business owners, subject matter experts, and internal partners to support timely updates that keep care provider manual content current and accurate for Medicaid care providers
Independently manage assigned care provider manual updates by organizing work, maintaining attention to detail, balancing competing priorities, meeting deadlines, and escalating questions or risks as appropriate
Apply sound judgment when proofreading and updating complex care provider manual content, balancing quality, accuracy, and efficiency to meet established turnaround times
Use Adobe InDesign, Adobe Acrobat, Microsoft Word, SharePoint, and related tools to support proofreading, editing, version control, and care provider manual delivery
Secondary support responsibilities - approximately 15% of role Complete peer reviews across team deliverables and provide clear, actionable feedback
Support maintenance of two internal policies to help ensure content remains current, accurate, and compliant
Support care provider manual-related projects, internal reports, job aids, file archives, and continuous improvement efforts as needed
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements:
4+ years of professional experience in proofreading, editing, technical writing, publishing, content production, or a related field
Advanced-to expert-level proficiency in Adobe InDesign and Adobe Acrobat. Candidates will be required to demonstrate Adobe knowledge as part of the interview process.
Strong proofreading and editing skills, including demonstrated expertise in grammar, punctuation, spelling, readability, and content quality
Experience working with established writing, editorial, formatting, or style-guide standards
Exceptional attention to detail and the ability to review large volumes of content while maintaining a high degree of accuracy
Strong organizational and project management skills, with the ability to manage multiple projects and competing deadlines simultaneously
Demonstrated ability to work independently, stay self-motivated, and manage detailed document updates with limited day-to-day direction
Ability to navigate ambiguity, identify inconsistencies, ask thoughtful questions, and apply sound judgment in a deadline-driven environment
Strong written and verbal communication skills, with the ability to effectively collaborate with business owners, subject matter experts, and internal stakeholders
Preferred Qualifications:
Experience in the health care or health insurance industry, including Medicaid
Exposure to government-sponsored health care programs
Care provider network or health care-related experience
Experience supporting regulated, compliance-driven, legal, or highly governed environments
Experience reviewing lengthy, complex, or highly technical documents
Experience conducting peer reviews and providing constructive editing or quality-review feedback
Demonstrated commitment to continuous improvement and process enhancement
Proven ability to contribute positively within a collaborative, team-oriented environment
Candidates are strongly encouraged to provide a writing sample with their application submission
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Deadline:
This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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