Dispatcher

Job Overview: The Dispatcher, reporting to the Operations Manager, is responsible for scheduling and coordinating company drivers, equipment, and service vehicles to meet customer and operational needs. This role prepares daily routes and work orders, communicates assignments and schedule changes, and monitors driver and equipment availability to support timely service. The Dispatcher serves as a primary point of contact for customers and drivers, addresses service requests and scheduling issues, and maintains accurate dispatch and route records. Additional responsibilities include compiling plant and service activity reports, reviewing customer account information, and coordinating invoice submissions to support daily operations. Why Join WRM and Affiliated Companies? Competitive Hourly Pay: Market-based pay with annual performance reviews and pay increase based on company and individual performance.

Comprehensive Benefits: Choose from one of three medical plans, based on your needs, dental, and vision coverage; along with 401(k) with 5% company match Career Growth: Training programs and advancement opportunities in wastewater operations and environmental services

Paid Time Off: Generous PTO policy accrues from day 1, floating and company paid holidays. Additional Perks: Company-paid life and disability insurance, employee assistance program, and more Supportive Leadership: Leadership that values safety, professionalism and growth

Essential Job Functions: Use routing software to schedule and dispatch drivers and service vehicles to appropriate locations based on customer requests, service specifications, and operational needs. Relay work orders, messages, and information between drivers, supervisors, and field inspectors by telephone or two-way radio. Prepare daily routes and create work orders in the routing software. Coordinate with customers and supervisors to address questions, resolve problems, and respond to requests for service or equipment. Monitor driver and equipment locations and utilization to coordinate services and schedules. Maintain accurate records of customer requests, services performed, and other dispatch information. Respond promptly to requests for service and assistance. Determine the equipment, vehicles, materials, and personnel needed to fulfill work orders and service specifications. Handle difficult customer situations professionally and seek customer feedback to improve service. Collect plant data and prepare reports on volume, daily accidents, and hours of service for supervisor and corporate review. Collect information from the previous day's driver route sheets and enter it into the mileage spreadsheet. Handle a high volume of customer calls, send manifests upon request, and contact cash-on-delivery (COD) customers to schedule service. Use accounting software to review customer accounts and enter information into the database. Submit accounts payable invoices to the corporate office after manager approval. Review third-party invoices and route COD invoices to the corporate office. Operate office equipment, including copiers, scanners, and fax machines. Demonstrate strong interpersonal and communication skills. Maintain a positive, professional attitude. Take initiative and work with minimal supervision. Apply troubleshooting and problem-solving skills to resolve dispatch and service issues. Work effectively both independently and as part of a team. Manage multiple assignments and competing priorities. Complete special projects and other duties as assigned to meet operational needs.

Qualifications: High school diploma, GED, or equivalent. One to two years of experience using Microsoft Excel and Word; intermediate to advanced proficiency preferred. One to two years of customer service experience. One to two years of experience reporting financial information to management. Two to three years of experience dispatching service calls. Bilingual proficiency in English and Spanish preferred.

Physical Requirements: This is primarily a sedentary role requiring the ability to lift files weighing up to 25 pounds, open filing cabinets, and bend or stand as necessary.

Equal Employment: We are an equal opportunity employer committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability, or any other basis protected by law. WRM complies with the Americans with Disabilities Act (ADA) and considers reasonable accommodations for qualified applicants and employees to perform the essential functions of the position.