Service Writer - 2849USA:TX:Grand Prairie | Shop & Field Service Support | Full-Time
Summary:
The Service Writer will be responsible for responding to internal and external customer inquiries regarding rotating equipment repairs and service work, obtaining parts lists, serial records, IO&M manuals, etc. for our service technicians Checking availability of stock and shipping dates, quoting prices, creating orders to customer specifications and processing sales data via computer and assisting the Outside Sales by preparing price quotes and sourcing products.
Responsibilities:- Responding to internal and external customer inquiries regarding rotating equipment repairs and service work.
- Obtaining parts lists, serial records, IO&M manuals, etc. for our service technicians
- Checking availability of stock and shipping dates
- Quoting prices, creating orders to customer specifications and processing sales data via computer
- Assisting the Outside Sales by preparing price quotes and sourcing products
Qualifications:- Pump/rotating equipment knowledge or mechanical aptitude a plus
- Experience with Microsoft Office products (Outlook, Word and Excel)
- Prior inside sales/customer service experience a plus
- Ability to multi-task and maintain organization in a fast-paced environmentMust have friendly, positive, enthusiastic attitude with willingness to learn
- Must have and demonstrate a customer focus and customer driven attitude
- Must be able to work independently while functioning within a team environmentMust have excellent oral and written communication skills
- Must be able to read and interpret manufacturer instruction manuals and equipment bill of materials
- Must be willing to learn and develop
Additional Information: Physical Demand: N/AWorking Conditions: Office Environment and occasional shop
Training/Certifications:
N/AShift Time/Overtime: Normal in-person business hours Monday-Friday, (8)am-(5)pmTravel: N/AEducation: High School diploma. Some college preferred
