Position: Assistant Manager
Base Pay: $42,000 – $50,000 / year (based on experience) + growth incentives
Travel Perks: Reduced-rate travel, complimentary or low-cost FAM (Familiarization) trips, and cruise line travel rates after initial onboarding milestones. Paid Time Off (PTO): Standard 10–15 days of PTO + major holidays to allow you time to travel and utilize industry perks. Flexible / Hybrid Scheduling: Hybrid flexibility for administrative work on days when retail storefront coverage isn't required. Professional Development: Paid franchise conferences, and other career growth pathways.
Position Highlights:- Hours: 35 to 40 hours weekly (Full-Time)* Compensation: Salary range depends on experience* Growth & Perks: Excellent growth potential as our Summerlin and Henderson locations expand, plus bonus opportunities, schedule flexibility and exciting travel opportunities!
Who We Are:
Looking up Expedia Group will tell you about a massive global travel giant that owns corporate brands like Expedia.com, Vrbo, Orbitz, and Hotels.com. However, Expedia Cruises operates on a much more personal level. We are a full-service retail franchise network of brick-and-mortar travel agencies and independent Vacation Consultants specializing in air, land and sea vacations. If you join our team, you won't be working in a giant corporate structure. You’ll be in both our local retail centers, working closely with the franchise owners and our Vacation Consultants. We are a growing team where your individual contributions matter, and you’ll be truly valued for who you are.
Responsibilities:
The Assistant Manager plays a vital role in scaling our multi-location agency by optimizing workflows, protecting revenue, and partnering with leadership to drive business expansion.
This position bridges day-to-day operational execution with strategic growth across our two Expedia Cruises locations in Henderson and Las Vegas, Nevada.
The ideal candidate has strong leadership skills, a strong work ethic, is adaptable, has a problem-solving mindset, and is highly organized.
Systems & Process Ownership: Own the operational backbone - managing CRMs, tracking metrics including departures and commissions, and streamlining multi-location workflows.*Leadership Support: Act as a strategic right-hand to leadership, clearing operational roadblocks and scaling administrative systems. Drive efficiency and center sales, and support expansion as the agency scales.
Key Responsibilities Administrative & Center Operations:* Maintain daily office organization, systems, and administrative tracking logs.* Assist with managing schedules, appointments, and general correspondence for agency leadership.* Prepare and organize documents, forms, and digital files supporting daily business needs.* Client Database & CRM Management. Agent Onboarding & Training Support:* Help organize training schedules, reference materials, and onboarding paperwork for new independent travel consultants or team members. Sales and Consultant Business Support:* Actively drive center sales while providing comprehensive support to consultants with their sales strategies, customer travel orders, and commission tracking.
Personal Booking Commission: If you directly handle personal travel bookings, we offer a bonus compensation.
Qualifications:- Advanced proficiency and hands-on experience with Microsoft Office, Google Workspace, CRM and Social Media platforms, and general office technology.* Exceptional organizational skills with a keen eye for detail and the ability to juggle multiple tasks.* Resourceful troubleshooter with a proactive approach to identifying operational bottlenecks and implementing effective solutions* Excellent written and verbal communication skills for professional interactions with clients, suppliers, and team members.* Self-motivated, dependable, and capable of working both independently and collaboratively in a small-business setting.* Must be willing to travel between both locations (Henderson and Summerlin) as needed.* Sales and Team leadership skills a must.* Background or strong interest in the travel, hospitality, or tourism industry is a plus.
