Order Entry Clerk
Location: Indianapolis, INStarting Pay for position: $19 About Herff Jones:
Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. Your Opportunity: As an Order Entry Clerk, you will play an integral part in ensuring customer orders are entered completely and accurately. You will also serve as a liaison between Customer Service Agents and other members of the administrative support team. The Order Entry Clerk ensures that Customer Service Agents address customer inquiries within the stated service levels; Order Entry Clerk does this by ensuring they are timely in their responses to their coworkers at all times. The Order Entry Clerk will provide overall customer support focusing on administrative duties, research, and billing inquiries. In addition, the Order Entry Clerk will be responsible for some multi-channel customer support (email, phone, web portal/ ticketing system, chat) as well as order entry, as business needs dictate. What You'll Bring to the Table: Understand who we are at Herff Jones, and why customers come to usGain a high-level understanding of the flow of products and processes Build relationships with Customer Service Agents and understand their needs as it relates to your role Become proficient in performing basic operations in our ERP system (Oracle) independently Operate independently and serve as a subject matter expert Demonstrated ability to navigate ERP system (Oracle) for basic and advanced tasks, to meet or exceed customer need dates Core Activities: Support the company's commitment to on-time delivery by providing order entry support Build relationship with Customer Service Agents to support the needs of our customers Maintain positive and professional communication and working relationships with Customers, ISPs and all Personnel; this includes being responsive and doing a quick turnaround on questions or concerns from the customers, ISPs and internal personnel Provide administrative assistance to Customer Service Agents in the Regions as requested Success Indicators: Proven success, effectively communicating across different parts & levels of an organization, balancing empathy & kindness with efficiency Previous success in Customer Service or other high-volume environments Proven ability to communicate effectively: listening, writing, and verbally to meet product delivery deadlines Moderate to advanced skills with Microsoft Office (Outlook email, Excel are required) and learning new systems/technology Because some work is processed manually, being willing to work outside of digital toolsets Demonstrate success managing multiple tickets & tasks at a time while paying close attention to detail Demonstrate success effectively handling a large combined multi-channel ticket volume Work in a team environment with a positive attitude and perform other tasks as assigned to meet the team's overall delivery goal
Education / Certifications Required:
Bachelor's Degree - Business, preferred. Work experience in lieu of degree considered
Physical Requirements:
Daily activity includes but is not limited to lifting, carrying, sitting, grasping, reaching, standing, kneeling, walking, bending, twisting.
Reading, communication, math.
Working at a computer for extended periods of time.
Ability to regularly lift/move up to 50lbs.
Noise level in the work environment is usually moderate to above
Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.
Any employment agency, person or entity that submits a rsum into this career site or to a hiring manager does so with the understanding that the applicant's rsum will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
