AV Support Technician Arlington, VA At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! As an A/V Operations professional, you will play a pivotal role in maintaining and optimizing the infrastructure that keeps critical A/V systems running smoothly in all offices. We are seeking a motivated and detail-oriented individual to join our team in this critical capacity. Your day-to-day responsibilities will include collaboration with team members and stakeholders and problem-solving, to address challenges in real-time, requiring a personable approach and strong communication skills. Your ability to adapt to dynamic environments and provide flexibility in your work will be key to your success in this role.
The Work:- Assist A/V users with connecting to and using A/V systems
- Troubleshooting A/V issues, diagnosing problems, and implementing solutions to maintain uptime and performance
- Move and installing A/V equipment between rooms, ensuring all connections are present and working properly
- Work with vendors during installations and service calls.
- What You Need 1+ years Experience using and supporting Microsoft Teams 1+ years Experience supporting Microsoft Teams Rooms (MTR)1+ years Experience supporting Crestron, QSC, Extron, Biamp, and Shure hardware
- Must be a US Citizen.
- Bonus If You Have
- Experience with other video conference applications such as Zoom, Google Meets, etc.
- Experience using Service
- NowEagerness to learn new A/V technologies, tools and methodologies
- Experience with networking technologies is a plus
