Operations Manager

About the role: You own inventory accuracy across Amazon (FBA and AWD) and ShipBob, and you track everyshipment from the factory floor to the shelf. That means daily inventory and velocity reporting, thereorder plan, freight and customs paperwork, supplier payments, and fixing anything that goes missingin between. You report to the Director of Operations. You recommend reorder quantities and flag problems early; final order decisions sit with the Director.

What you'll do: Daily inventory and reporting via AI

• Update the daily inventory dashboard before the start of business: Amazon AWD and FBA inbound, available and reserved stock by SKU and kit, and ShipBob available and inbound stock bywarehouse (TN and CA), with case packs converted to units.
• Track daily sales velocity for DTC (ShipBob orders, with kits split into their components) and Amazon(7-day units), and keep the 14-day velocity history and days-of-stock calculations accurate.
• Call out big day-over-day swings in stock or velocity. Reorder planning via AI
• Maintain the reorder sheet and flag SKUs that hit "order now" thresholds.
• Keep lead times, MOQs and in-production units current for every SKU, so reorder quantities reflectwhat is actually coming. Shipments and freight
• Keep a master shipment log of every PO and transfer (supplier to warehouse, ShipBob to Amazon, warehouse to warehouse) with ETAs, tracking numbers and status, so nothing inbound or delayedgets missed.
• Track sea, air and domestic LTL/FTL freight using the right reference for each party (broker load ID, carrier PRO number, B/L, PO).
• Confirm packaging type (parcel, palletized, floor-loaded), pallet counts, weights and deliveryappointment needs before freight ships.
• Keep signed BOLs and seal numbers on file for every freight delivery. Imports and customs
• Prepare and check commercial invoices and packing lists, including correct US HTS codes, importerof record details, FBA Shipment IDs and ASINs.
• Collect signed and stamped documents from suppliers (such as letters of guarantee) and confirmB/L and ISF details match the booking.
• Meet freight forwarder and customs document deadlines, which are often same-day or next-day. ShipBob
• Create and monitor warehouse receiving orders (WROs), making sure each one matches how thefreight is actually packed.
• Send the weekly inbound update to the ShipBob account rep.
• Request and track kitting and case-breakdown orders through completion. Amazonused.
• Create and track FBA and AWD inbound shipments, and coordinate prep center shipments where
• Create removal orders (including AWD to ShipBob) and open Seller Support cases when thestandard flow is blocked, such as for inactive ASINs. Suppliers and payments
• Coordinate with overseas and domestic suppliers on production timelines, shipping documents andhandoffs to freight, mostly through Alibaba chat.
• Reconcile every supplier payment (Alipay card links and wires) against its PI, keep a runningpaid-down balance per order, and independently confirm there is no overpayment before the nextpayment goes out. Discrepancies and claims
• Reconcile discrepancies such as AWD shipments that get redirected or disappear, receipts that don'tmatch POs, and units stuck in transfer, and escalate them quickly.
• File and follow up on lost or damaged shipment claims with Amazon, ShipBob and carriers throughresolution.