Global Service Operations Director

A progressive coffee company headquartered in Berkeley, CA, is seeking a Head of Global Service Operations to lead customer support and service strategy. The role involves overseeing a technical support team and managing service operations worldwide, requiring collaboration with various departments and a commitment to sustainability. Candidates should have 7+ years in technical support leadership, with strong skills in ticketing systems and cross-functional teamwork. This is an onsite position requiring presence at least four days a week.