Customer Support Specialist
ztrip ftcFort Collins, CO
Customer Support Specialist Help Customers. Support Drivers. Deliver Outstanding Service. Now Hiring: Customer Support Specialist zTrip | Fort Collins, COzTrip, North America's largest taxi transportation provider, proudly operates thousands of vehicles across multiple markets, delivering safe, reliable, and convenient transportation solutions every day. We are seeking a professional, service-oriented Customer Support Specialist to join our Fort Collins team. As a Customer Support Specialist, you will play a vital role in supporting passengers, drivers, and internal teams by ensuring every interaction is handled with professionalism, efficiency, and care. If you enjoy helping people, solving problems, and working in a fast-paced environment, this is an excellent opportunity to build a rewarding career with a growing transportation leader.
Schedule: Friday through Monday Hours: 10:00 AM - 8:00 PM (8-10 hour shifts)
What You'll Do as a Customer Support Specialist:
Customer Service & Support:
Provide exceptional support to passengers and drivers by assisting with transportation-related questions and service requests.
Respond promptly and professionally to customer inquiries, concerns, and feedback.
Provide accurate information regarding trip details, scheduling, account inquiries, and service updates.
Communicate clearly and effectively to ensure a positive customer experience.
Guide customers through transportation services with confidence and professionalism.
Maintain a friendly, patient, and solutions-focused approach during every interaction.
Driver & Operations Support:
Assist drivers with trip information, service-related questions, and operational updates.
Collaborate with dispatch and operations teams to support seamless daily service.
Accurately document customer interactions, concerns, and resolutions.
Serve as a liaison between customers, drivers, and internal departments.
Support operational initiatives that enhance service quality and efficiency.
Ensure timely follow-up and resolution of customer and driver concerns.
Problem Resolution & Service Excellence:
- Resolve customer concerns quickly and professionally while maintaining a high standard of service.
- Work closely with internal teams to identify effective solutions and improve customer satisfaction.
- Remain calm, flexible, and professional during high-volume periods and unexpected situations.
- Escalate complex issues appropriately to ensure prompt resolution.
- Share customer feedback and service trends to help improve overall operations.
- Contribute to continuous improvement efforts that enhance both customer and driver experiences.
- Qualifications of a Customer Support Specialist:
- Previous experience in customer service, call center operations, hospitality, transportation, retail, or a related field preferred.
- Strong verbal and written communication skills.
- Excellent problem-solving and multitasking abilities.
- Strong organizational skills and attention to detail.
- Ability to remain professional and efficient in a fast-paced environment.
- Experience with CRM systems, customer service software, dispatch platforms, or transportation technology is a plus.
- Valid driver's license required.
- Positive attitude and team-oriented mindset.
- Dependable, professional, and customer-focused approach.
Benefits & Perks:
- Competitive Hourly PayMedical, Dental, Vision, and Life Insurance
- Paid Time Off (PTO) and Paid Holidays 401(k) with Company MatchCareer Growth and Advancement Opportunities
- Supportive and Collaborative Team Environment
- Ongoing Training and Professional Development
- Why Join zTrip?
- Join North America's largest taxi transportation network.
- Play an important role in connecting communities through safe and dependable transportation.
- Work alongside a team dedicated to delivering exceptional service.
- Gain valuable experience in the transportation and mobility industry.
- Make a direct impact on customer satisfaction and operational success.
- Build a rewarding career with a growing and innovative company.
Apply TodayIf you're passionate about helping people, providing exceptional service, and making a difference for customers and drivers alike, we encourage you to apply today. Join zTrip as a Customer Support Specialist and help us deliver the dependable transportation experience our communities rely on every day.
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Level
Junior L3
Location
Fort Collins, CO
Occupation
Customer Service Representatives
Industry
Taxi and Ridesharing Services
Posted
yesterday