Clinical Applications Specialist This position is currently open. Public?: Public Division: Health Reports To: Clinical Applications Coordinator/Director Type of Position: Regular Full Time Location: Little Axe Health Center / 15951 Little Axe Dr. / Norman, OK 73026 General Description Under the direction of the Clinical Applications Director and/or Lead Clinical Applications Specialist, the Clinical Applications Specialist (CAS) plays a vital role as a project team member assisting with implementation, integration, enhancement, and support of the EHR and other system-wide clinical applications. As a subject matter expert, the CAS provides ongoing technical support and troubleshooting for physicians and staff, ensuring optimal functionality and user experience through end-user training and software optimization. Bridging the gap between technology and healthcare, the CAS works to improve patient care and streamline workflows by effectively utilizing clinical software and third-party integrations. In addition to delivering comprehensive education and training, the CAS also supports system maintenance, enhancement evaluations, and facilitates the expansion of services through thoughtful software improvements.
Responsibilities & Duties:
Provide responsive help desk support by identifying and resolving system issues, facilitating escalation, and ensuring timely resolution to maintain seamless clinical operations. Analyze, configure, and test the EHR application according to defined specifications, optimizing performance and usability to meet the needs of healthcare professionals and support staff. Develop and deliver comprehensive training sessions for end-users, ensuring proficiency in clinical applications, peripheral tools, third-party integrations, and cloud-based platforms to enhance efficiency and patient care. Create and maintain documentation for system customizations, assisting in drafting and revising EHR guidelines, policies, and procedures to support compliance and operational excellence. Design templates, build protocols, and conduct functionality testing prior to deployment, ensuring clinical applications integrate seamlessly with existing workflows and system upgrades. Research new functionalities and assist departments in selecting vendors, coordinating demonstrations, and recommending solutions that align with organizational goals. Support the Clinical Applications Director in project planning, milestone tracking, change management requests (CMR), and critical issue management. Assist with the development and testing of custom workflows for quality measure reporting (QPP/MIPS, ACO, Insurance Payer, and accreditation initiatives), ensuring proper data elements are captured and validated for compliance and performance optimization. Facilitate cross-functional collaboration by coordinating work efforts with other teams to enhance interoperability, streamline processes, and improve system efficiency. Obtain and maintain applicable EMR software training certifications to ensure continued proficiency, compliance with industry standards, and alignment with organizational objectives. Assist with special initiatives as identified and assigned while performing additional duties in support of department needs and organizational advancements.
Education Requirements and Qualifications:
Associate Degree and/or two years working with ambulatory EHR and/or similar clinical applications; bachelor's degree preferred.
Experience in lieu of education may be considered on a year for year match.
Previous experience supporting eClinicalWorks, Dentrix, PrognoCIS EMRs and/or other clinical applications is preferred.
Ability to identify and enforce CMS, HHS-OCR, and ASTP (ONC) policies and guidelines regarding Hi-tech Act and HIPAA Security and Privacy Rules.
Proficient use of software applications, such as, Windows Outlook, Word, PowerPoint, and Excel and navigating other computer and web-based tools (intranet/internet/apps).Strong written, verbal communication and organizational skills.
Knowledge, Skills and Abilities:
Outstanding listening and interpersonal skills, with the ability to effectively work and communicate with physicians, clinicians, and practice staff.
Excellent analytical abilities and strong problem solving skills to troubleshoot and resolve application issues.
Ability to learn healthcare software and medical terminology to provide digital education and training solutions.
Ability to communicate complex clinical content in an easy-to-understand manner.
Ability to multi-task and make independent decisions with multiple and changing priorities.
Must have a valid Oklahoma Driver's License.
Must be able to pass a background check and drug test.
Physical Requirements and Working Conditions:- Prolonged sitting, standing, or walking; occasional bending, squatting, kneeling, and stooping; good finger dexterity and sensory perception; frequent repetitive motions; as well as talking, hearing, and visual acuity are required.
- Frequent lifting (up to 15 lbs)
- Occasional lifting (up to 30 lbs)
The Absentee Shawnee Tribe of Oklahoma (AST) is committed to Equal Employment without regard to race, religion, color, gender, national origin, age, disability, or sexual orientation. However, in accordance with the Indian Preference Act (Title 25 U.S. Code 472 and 473) preference in filling vacancies are given to qualified Indian candidates. AST will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and its amendments. Native American Preference/EEO/Drug Free/Smoke Free Workplace
