Chukchansi Gold Resort & Casino Switchboard Operator To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley! Chukchansi Gold team members enjoy unrivaled perks. You'll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park. Voted the Valley's No. 1 best local employer, Chukchansi Gold Resort & Casino is California's premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year.
Job Description:
Responsible for answering the switchboard, directing calls to appropriate individuals, taking accurate messages and delivering messages, effectively resolving minor customer disputes, and assisting with making restaurant reservations.
Job Responsibilities:- Interacts effectively with the public and Team Members. Performs excellent customer service at all times.
- Answers switchboard and connects calls in a prompt, courteous manner
- Provides efficient service in receiving and distributing calls and messages.
- Takes calls from guests requesting restaurant reservations and forwards them to the Central Services Representative.
- Assists the Central Services Representatives in taking reservations when needed.
- Resolves customer conflicts/complaints or refers matter to the appropriate department or individual, for proper resolution.
- Maintains a log of housekeeping calls and dispatches requests.
- Maintains a log of wake-up calls and delivers calls on time.
- Maintains a working knowledge of the hotel, facilities, current and upcoming special events, in order to advise customers and fellow Team Members of same, whenever possible.
- Maintains a working knowledge of proper emergency procedures and administers same over the intercom system in a calm, clear voice.
- Contacts in-house Security and Emergency Medical Technicians as needed and calls for help from in-house and outside agencies (Police, Fire Department, etc.) when deemed necessary to report emergency situations.
- Maintains a log of phone problems and reports any situations which need attention to the appropriate department and/or individual.
- Facilitates the flow of information by attending regularly scheduled departmental meetings.
- Assists with promotional mailings as needed.
Job Requirements:
High School diploma or GED required. Experience with, or knowledge of, PBX equipment is preferred.
Must possess excellent communication skills and a clear speaking voice.
Must be able to operate a computer, typewriter, paging system, beepers, radios, copy and fax machines.
Must be capable of remaining calm when responding quickly and appropriately to emergency situations.
Must possess the ability to attend to many items and details simultaneously, with accuracy.
